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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Waldorf, MDSUMMARYDynamic business development professional with 28 years of experience, including leadership roles in operations and strategic implementation. Proven track record in enhancing operational efficiency and driving growth through effective management and direction. Seeking a position to leverage expertise in optimizing processes and fostering high-performance teams, with a focus on organizational alignment.WORK EXPERIENCEMGM National Harbor, Oxon Hill, MDOperations Manager Oct 2016 - Present Direct daily operations, focusing on optimizing operational efficiency and delivering exceptional guest experiences. Manage recruitment, conduct training, and oversee staff performance, fostering a culture of high engagement and productivity within a diverse team. Ensure compliance with all relevant state and federal regulations, as well as adherence to company policies. Develop and implement customer service strategies to effectively resolve guest issues and enhance overall satisfaction, while also managing supplier and vendor contracts to ensure quality and timely delivery of goods and services.Chase Ventures Unlimited LLCVice President of Operations Mar 2010 - Present Oversee operational performance, identifying areas for improvement and implementing effective solutions to enhance efficiency. Conduct interviews, oversee hiring, and lead training initiatives to build and mentor a skilled operations management team. Develop and execute strategies for operations infrastructure, ensuring alignment with organizational goals while managing profit and loss accountability.MGM Resorts International, Detroit, MICasino Assistant Manager Jun 1999 - Oct 2016 Directed team operations, optimizing staff performance to enhance service efficiency and drive profitability. Resolved customer concerns and disputes with professionalism, ensuring satisfaction and maintaining service standards. Coordinated with multiple departments to execute promotional activities, contributing to cohesive project management and event success.Stations Casino, St. Charles, MOMarketing Executive Jan 1996 - Jan 1999 Analyzed key performance metrics, optimizing marketing strategies and contributing to the successful execution of loyalty programs that bolstered customer retention. Developed and implemented targeted advertising campaigns across various media channels, leveraging market trends and consumer insights to identify and capitalize on growth opportunities.EDUCATIONUniversity of Nevada Las VegasMaster's in Business Administration 2023Eastern Illinois UniversityBachelor of Science in Business 1994CERTIFICATIONSProject Management Professional (PMP) In ProgressSKILLSProject Management  Strategic Planning and Execution  Effective Decision-Making  Conflict Management  Relationship Building  Operations Management  Financial Planning  Supply Chain Oversight  Process Optimization  Project Coordination  Quality Assurance  Risk Assessment  Regulatory Compliance  Analyzing Key Performance Indicators  Microsoft Office  Networking  Presentation  Communication