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Candidate's Name , FL 34219 EMAIL AVAILABLEPROFESSIONAL SUMMARYAn experienced manager/coordinator with a diverse career background that has afforded me the skill set which includes high end customer service, attention to detail, time management, and problem solving. Matching this with my ability to adapt in any environment with a professional, make it happen approach to get the job done.SKILLSGroup/Event CoordinationDetail OrientedCustomer ServiceTrainingAdvanced Microsoft OfficeQuickBooksLogisticsSchedulingTrade Show ManagementStaff SupervisionProject ManagementMac/Windows proficientProblem SolvingTotal Party PlannerPROFESSIONAL EXPERIENCESimply Gourmet by Metz Sarasota, FL 2022 - PresentManager of Catering & EventsCatering sales, staffing, training and execution of all levels of events, ranging from home parties, galas, large weddings and fundraisers. Work closely with chef team to create menus based on client request. Remain in constant contact with the client to ensure all aspects of the event are planned and executed as the client envisionsBanquet Captain, 2008-2022: Scheduled on an as needed basis to work and/or oversee catered events of all sizes. Communicate closely with coordinator and/or client. Conduct pre-event staff meetings and coordinate staff to ensure a successful event.Catering Sales, 2006-2008: Sales of all types of catered events. Office responsibilities included payroll, month end reporting, scheduling and supervision of all staff for events.Singles Travel International Remote 2012 - 2020Group Travel Coordinator/Group OperationsAs a Travel Coordinator, I accompanied groups of 20-100+, overseas on land tours and large cruise ships. I was responsible for executing the travel program to our clients needs and high expectations, by following the program and working closely with vendors.I coordinated and provided the meetings held onsite for the overview of the companys program as well as one on one availability for both clients and vendors.Group Operations CoordinatorProduct DevelopmentCustomer RelationsWrite programs for all posted tripsRFP hotels and vendorsManage contracts to meet all deadlines, avoiding attrition, etc.Manage Group Space for hotels and cruise shipsFinal Payments: Clients/VendorsCoordinate online meetings to finalize all aspects of trip/event with travel teamDesign Marketing Group Sarasota, FL 2017-2018*Office ManagerA full-service advertising agency and trade show services firm that specializes in custom design, production, management and logistical support of trade show exhibits/visual displays. As office manager, I oversee daily operations and handle trade show fulfillment for a Fortune 500 Company. For larger trade events, I managed the completion of all required documentation, customs forms, ordering of services and coordinated logistics for freight, install/dismantle, as well as storage upon return. Coordinate travel and lodging for all staff members assigned to shows. *Business closed due to owners death.MoneyShow, Inc. Sarasota, FL 2009-2011Assistant Manager Client RelationsOffice duties of set-up, registration and attendee sales for each land based trade show, as well as coordination of sales, planning and facilitating programs on-board cruises. Responsible for set-up and maintaining hotel room blocks at all land based shows for major hotel chains, such as Marriott, Caesars Palace, Gaylord Palms and others.For client cruises, I worked in conjunction with local tour operators around the world to plan and execute pre/post cruise tours to coincide with cruise itinerary. I worked closely with our clients, Forbes Magazine and Hillsdale College, to coordinate speakers, and on board seminars. In addition, I planned group cocktail parties and dining events aboard Crystal Cruises for our elite guests/speaker. Groups averaged 100-300 guests.Delta Airlines Sarasota, FL 2008-2010Customer Service Agent /Ready ReserveTicket Counter Agent  Responsible for check-in of passengers for all flights. For international travel, required to verify all requirements of the destination country to ensure passenger in possession of all passport/visa documentation .Gate Agent  Responsible to meet inbound aircraft, utilizing the jet bridge. Boarding passengers on aircraft and relaying all flight plan to captain upon closing of flight. Dispatched flight with assistance of ground crew to maintain safe and on-time departures.Baggage Agent  Work one on one with passengers to open delayed baggage claim into system. Set-up delivery upon bag arrival at ATO.American Airlines Tampa, FL 2001-2006Customer Service Agent/Station TrainerTicket Counter Agent -SABREGate AgentBaggage AgentBackup for Station SecretaryStation TrainerGround Security CoordinatorAmerican Eagle Airlines Sarasota, FL 1999-2001Customer Service Agent/Station TrainerTicket Counter AgentGate AgentBaggage AgentGround Security CoordinatorRamp AgentOperations AgentEDUCATIONAppalachian State University Boone, NCManatee Community College Bradenton, FLAn experienced manager/coordinator with a diverse career background that has afforded me the skill set which includes high end customer service, attention to detail, time management, and problem solving. Matching this with my ability to adapt in any environment with a professional, make it happen approach to get the job done.