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Medical Records Customer Service Recepti...
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Title Medical Records Customer Service/ Receptionist
Target Location US-TX-Lewisville
Email Available with paid plan
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Candidate's Name
EMAIL AVAILABLELewisville, Texas Street Address
SUMMARY Detail-focused Bilingual Medical Records Specialist known for productivity and efficiency in managing patient records and documentation. Possess specialized skills in electronic health record systems, medical coding, and data privacy compliance. Excel in organization, time management, and communication, ensuring accuracy and accessibility of medical records in fast-paced environments. Team Player, Specialize in effective communication, time management, and customer service skills. SKILLSo Procedural Coding Clerical experienceo Medical Records Storage New employee processingo Medical Records Auditing Meeting deadlineso Release of Information Telephone and email etiquette o Diagnostic Coding Petty Cash managemento Medical Records Analysis Patient Schedulingo Fluent Bilingualism Workflow optimizationo Payroll Administration Telephone EtiquetteEXPERIENCEMEDICAL RECORDS SPECIALIST 03/2024 to CurrentSandy Lake Rehabilitation Center - Coppell, Texas Conducted quality assurance audits of medical records for compliance with state regulations. Monitored progress notes entered into the system by physicians or other healthcare providers. Scanned documents into electronic health record system according to established procedures. Documented patient histories in accordance with established standards. Analyzed data for trends in healthcare utilization and costs. Maintained accurate documentation of all activities related to medical records. Answered inquiries regarding the status of patient records or their availability. Processed requests for copies of patient medical files within designated timeframes. Assisted with chart preparation for upcoming appointments or surgeries. Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies. Answered phones promptly and directed calls appropriately. Performed data entry tasks related to billing and collections procedures. Scheduled patient appointments, verifying accuracy of appointment times with providers.HUMAN RESOURCES PAYROLL SPECIALIST 08/2023 to 03/2024 Advanced Healthcare Solutions LLC  Dallas Texas Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies. Maintained employee records in accordance with company policy and applicable legal requirements. Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment. Assisted in developing succession planning strategies for key positions within the organization. Ensured compliance with federal, state and local employment laws. Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII. Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions. Conducted background checks and reference  checks of prospective employees. Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position. Created job postings, tracked applicants and maintained applicant database. Developed compensation packages that are competitive yet cost effective for the organization. Evaluated current HR processes and recommended changes when necessary to improve efficiency. Investigated employee relations matters through interviews with involved parties to ensure a fair resolution. Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures. Managed multiple tasks simultaneously while meeting deadlines consistently. Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.MEDICAL RECORDS SPECIALIST 06/2008 to 08/2023Advanced Healthcare SolutionsMcAllen Nursing center & Rehabilitation - McAllen, Texas Conducted quality assurance audits of medical records for compliance with state regulations. Monitored progress notes entered into the system by physicians or other healthcare providers. Scanned documents into electronic health record system according to established procedures. Documented patient histories in accordance with established standards. Analyzed data for trends in healthcare utilization and costs. Adhered to HIPAA guidelines when handling protected health information. Provided training on the use of electronic health record systems to staff members. Maintained accurate documentation of all activities related to medical records. Processed requests for copies of patient medical files within designated timeframes. Collected, filed, scanned, and retrieved confidential patient information. Performed data entry into electronic health record systems. Reviewed medical records to ensure accuracy and completeness. EDUCATION ANDTRAININGSouth Texas College - McAllen, TXAssociate of ScienceTeacher Education, 05/2000

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