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OBJECTIVETo build lasting relationships with customers. ...To solve customer problems in creative ways. ...To help organizations grow with higher retention, up-sells, and cross-sells. ...To work in a challenging environment. ...To further existing experience collaborating with customers.CONTACT INFOPHONE NUMBER AVAILABLEEMAIL AVAILABLEJacksonville, FLEXPERIENCETAXI DRIVER, Z TRIPJuly 2024- December 2024Collect fares or vouchers from passengers and make change or issue receipts, as necessary.Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.Drive taxicabs or privately owned vehicles to transport passengers.CUSTOMER SERVICE, TELETECHJan 2021 Jan 2022Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Determine charges for services requested, collect deposits or payments, or arrange for billing.CUSTOMER SERVICE, CONVERGYSSFeb 2007 Aug 2013Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Determine charges for services requested, collect deposits or payments, or arrange for billing.EDUCATIONORANGE PARK HIGH SCHOOLOrange Park, FLAug 1988 June 1992SKILLSActive Listening  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation  Actively looking for ways to help people.Speaking  Talking to others to convey information effectively.Reading Comprehension  Understanding written sentences and paragraphs in work-related documents.Critical Thinking  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.