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Click here or scroll down to respond to this candidateCandidate's Name
Long Island NY, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYAmbitious, determined detailed-oriented team player with strong customer service skills. Excellent team leader with the ability to interact with various personalities.Seeking to take next career step with an organization offering opportunities for professional advancement. Strong desire to further develop communication from an organizational standpoint.EXPERIENCEOptum ProHealth December 2022- PresentPatient Care Coordinator /General Surgery & Breast careEnters and scans patients demographic and insurance information into Epic Veries insurance eligibility and benet information; informs patients of insurance benets and retrieving referrals if needed Collects co-payments and patient balances scheduling appointments ClerkFlex Staff/ Northwell - Lake Success, NYFebruary 2022 to December 2022Clerical responsibilities Checking in patients for their appointmentsGreeting and directing visitors; Answering telephones, Temperature checksTV/BillingPCare - LIJ Hospital Franklin Square, NY/ Mercy Hospital August 2021 to February 2022Greeted and directed visitorsAnswered all incoming phone inquiries/complaintsVerified patients invoice and collected all payments Repaired/replaced tv and phones in patients room Customer Service RepresentativeCard Works - Woodbury, NYJanuary 2021 to April 2021Customer service RepresentativeCollected Monthly payments from customersChecked client information.Updated customer online banking accountsOpened and Closed credit card accountsDisputed charges on accountsResponded to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environmentAssistant Manager, MAC Cosmetics October 2019 2021 Valley Stream, NYJuly 2015- December 2018 Coached and mentored a 12 person staff to increased overall efficiency Assisted store manager with day-to-day operational tasks Top performer at the 3rd highest ranked location on the east coast Exceeded prior year sales goal by 115% Played a significant role in exceeding location revenue goals by 12% Generated weekly sales reports and provided feedback to corporate office Held daily meetings to ensure weekly goal targets were achieved and if present, resolved any concerns Worked with upper management to effectively interview and hire staff for this location Created interview guides to ensure corporate standards were met Trained new hires about products and services we provide as well as processing their onboarding paperwork. Trained newly hired managers from other locations to ensure they know how to effectively manage a team and complete paperwork in a timely manner that is necessary for their roles Processed onboarding paperwork and training for newly hired employees On a corporate level provided training to newly promoted managers from other locations Boosted team moral through inspiration and team workshops on a weekly basis by highlighting their achievements from previous weeks and create a new goal for the upcoming week. Held weekly team workshops to increase team morale and set future goals Ensured collections are present and displayed in a timely manner by tracking shipments and alerting hire up management if collections are not at facility by deadline. Worked with staff to create ways to advertise collection where customers are excited to shop. Supported marketing efforts for seasonal product lines by following company protocols Trained the staff on unique sales techniques to increase revenue for seasonal product lines Handled all day-to-day operational tasksAssociate Lead, MAC Store Cosmetics July 2015-December 2018Elmhurst Queens BlvdNY Ensured staff followed all corporate protocols Resolved customer complaints Trained staff how to provide excellent customer service during peak business hoursSKILLS & ABILITIES Microsoft/ Word/ Adaptability to change Multitasking Communicating with a team Strong team player/ leader Problem solving Decisions making Listening skills/Telephone SkillsEDUCATIONElmont Memorial HS Graduate 09 |
