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Click here or scroll down to respond to this candidate Candidate's Name
Brooklyn, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Work Experience
NYU Langone/ Teksystems, New York, NY Feb 2024 Present End User Migration Specialist
Working with end users pre-migration to ensure device compliance
Works with Falcon Crowdstike to ensure devices (Macs) are security compliant prior to
migration
Employing white glove support post migration to ensure users are not experiencing work
stoppages brought on by the migration to M365
Troubleshooting Microsoft Office issues (Word, Excel, Powerpoint)
Giving users a tutorial and walkthrough of the new M365 Outlook
Troubleshooting email connectivity and configuration issues (Outlook)
Assisting Macs, PCs, Iphone, and Android
Cloud storage support (Onedrive)
Taking part in weekly meetings to ensure the migration process is moving along smoothly
Assisting users with the move from a Home Drive (:H) to Onedrive
Employing excellent customer service to ensure quick and clean assistance
Kaufman Bourgest and Ryan, New York, NY May 2022 February 2024 IT Client Services Representative
Acts as the liaison between the IT department and the partners, attorneys and rest of firm
Meeting one on one with techs to discuss ticket workflow and individual technical issues
Holding meetings with partners of the firm to update on the status of the IT department and its
related tickets and projects
Updating staff and attorneys on the status of their tickets ensuring effective communication
Fields the requests of users to ascertain the appropriate tech to disperse a helpdesk ticket to
Manages the intake of tickets using SysAid
Creates reports using Excel, Word, and Powerpoint to give insight into the volume and effectiveness
of the service desk
Used Excel to log equipment from end users
Leads team through logistical and technical issues. Scheduling organizing and deploying team
resources and personnel
Assesses problems and finds solutions or efficiently assigns and moves personnel and resources to
the problem
Imaged windows machines using a USB device, Rufus, and PxE boot
Virtualization using hyper-v, managed servers
Troubleshooting and training users on microsoft office suite programs Word, Powerpoint, including
Excel and Access
Helped users setup up the technological portion for remote and in-person meetings (Zoom and
Microsoft Teams)
Worked with firm printers and copiers fixed jams and was the liaison for the contract
printer technicians
Troubleshooting Adobe Acrobat and E-Copy/Kofax
Troubleshooting imanage (law firm s Document Management System)
Assisted users in using a number of file hosting and sharing services Dropbox, Google Drive, Box
Created user accounts using AD, set distribution groups, disabled accounts, unlock accounts,
password resets.
Initial user trainings and onboarding
Assisting remote users using Citrix, reset profiles, configure accounts
Expected to assist users with personal devices configured for remote use, including Apple devices
Configure users for remote work, Sentinel One, Citrix, Zscaler
Deployed Windows PCs and reconfigured hardware
Organized, stored, and managed passwords using Keeper
Assisted users to create signatures to use within Microsoft Word
Inventory management, collected and dispersed firm devices to starting and departing users
Built contact list and managed it via our phone system Mitel
Anjolen Utica, NY September 2019 May 2022 SysNet Admin / Helpdesk manager
Utilized Hyper-V; created virtual machines
Backed up priority services, file drive, using hyper-v checkpoints
Backup, manage, and troubleshoot physical and virtual servers, Windows Server 2019
Ensured the upkeep of the print server
Manage computer networks across multiple sites
Used Microsoft Azure
Assign, coordinate, and complete helpdesk tickets, levels 1-3
Communicate with end user to resolve technical issues
Manage and complete projects independently and with a team
Coordinate with administration to ensure the proper implementation of technology company wide
Alternate for IT Director, expected to fulfill Director s duties when needed
DIspersed tickets using Spiceworks
Organized
Education
Utica University, Utica, NY Graduated May 2020 Bachelor of Science in Computer Science, Concentration
in Cybersecurity
Coursework: Software Engineering, Object Oriented Progra mming, Software Foundations for
Cybersecurity, Foundations of Computing, Computer Organization & Programming, Programming
Languages, Calculus I & II, Discrete Mathematics I & II
Relevant Coursework
Utica University, Utica, NY August 2017 May 2020 Database Systems (August 2019 December
2019)
Studied relational data modeling
Implemented concepts through SQL and relational algebra
Operating Systems Concepts (August 2019 December 2019)
Studied systems integral to operating system functionality
Gained high level understanding of memory management, CPU scheduling, protection, deadlock
handling, file systems, virtual memory techniques, and disk scheduling
Skills
Programming, Python, HTML, CSS,
JavaScript, Virtualization,
Windows Command Line
Discrete Mathematics
Written Communication
Logical Thinking
Servers
Networking
SQL
C++
Microsoft Office
Audio Engineering
DSP
Relational Algebra
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