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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE/itiswatitis1@protonmail.comSummary of QualificationsTrained in Insurance Verifications, Billing & Coding ( ICD-10 & PCS) Patient File Management / E.H.R. Systems experience Inventory Management & Auditing Experience7+ years of Customer/ Client Focused CareEducationMiller-Motte College OnlineMedical Billing & Coding Certificate 10/2023PROFESSIONAL EXPERIENCEFood City (K-VA-T Food Stores Inc.) TennesseeCashier 4/2023-6/2023-Totaled customer's items via cash register and gave back correct change-Make sure the register area is clean-Answered customer questions when needed i.e. directions on where to find certain items they are looking for-Assisted other cashiers by way of bagging or assisting at their register if needed-Give out Food City cards and explained to customers how they are used and how they workConduent Business Solution LLC New JerseyCustomer Service Representative (remote) 12/2022-3/2023-Guided members on how to use their online accounts-Handled hcfsa, dcfsa, hra, commuter and wellness accounts-Helped members with how to properly submit a claim or claims-Gave general or in depth information on how their account works or gave new or potential members information on how the accounts work-Created cases for escalation when needed-Researched card declined and gave information as to why members card was declined Ttec Holdings Inc ColoradoCustomer Service Representative (remote) 11/2021-2/2022(campaign ended)-Took inbound calls; -Answered member questions in regards to mail ordered and/or changing from prescription pick up to mail order-Took information or sent faxed requests to prescribers in order to set up mail ordered prescriptions for members-Processed payments for medicines when needed-Changed profile information if needed-Followed HIPPA lawConduent Business Services, LLC New JerseyCustomer Experience Associate Tier 1 -Remote 8/2018-1/2021-Assisted customers with many technical issues about their iphone, ipad, macbook, etc via inbound calls-Assisted co-workers with other cases when needed over the phone-Took inbound calls concerning other various things i.e. complaints, some issues with shipping, order replacement parts for customers or replacement devices-Set up repairs whether mail in or in store-Directed customer calls to another department if needed-Answered customers questions to the best of my knowledge-Used various help aids to assist customers with their technical issues Sitel Operating Corporation Company FloridaCustomer Service Representative - Remote 5/2018-8/2018-Assisted customers with billing issues in regards to their Starbucks accounts-Entered in data in regards to redeeming Starbuck points-Rectified situations with missing points-Transferred points, monies, and other account information associated with Starbucks cards, onto customers new cards-Answered customer questions to the best of my knowledge-Corrected issues in regards to customer Starbuck cards, points, etc-Set up shipping for new cardsPlasketts Computer Repair USVIOffice Manager 7/2001-5/2006-Managed office budget using Microsoft Office & Quicken-Ordered office supplies-Assisted with fixing computers-Took inventory-Wrote contracts-Designed business cards |
