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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDedicated Customer Service Representative motivated to improve service satisfaction and contribute to companies success.Diplomatic professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in a fast paced call center environment.SkillsCall Center operationsGood attention to detailCall Center ExperienceResolving IssuesQuality ControlData EntryCustomer CommunicationsFocused and driven to completing assignmentsTraining/Coaching ExperiencePerformance MonitoringCall Control SkillsExperienceCustomer Service Associate- 06/2021-currentAXS Dallas, TXDeliver fast, friendly and knowledgeable service for routine questions and service complaints.Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication.Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.Consulted with customers regarding needs and addressed concerns in a fast past, high call volume atmosphere.Answered customer calls promptly to avoid on hold wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Customer Service Representative- 02/2016 to 03/2020Cornerstone Staffing Addison, TXMet or exceeded call speed, accuracy and volume on consistent basisAsked probing questions to determine service needs and accurately input information into electronic systems.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Helped to train and coach new employees.Audited calls for Quality Assurance.Auditor- 07/2010 to 01/2016Medicare Recovery Dallas, TxPrepared special audits and control reportsEvaluated nursing home operations data and produced relevant audit reportsWrote reports, gathered documents and organized documentation.Performed audits of operational and financial areas to check complianceCommunicated audit findings by preparing final reports for the company ownerAudited payment and receipt documentation to verify compliance with Medicare regulations.Insurance Agent 02/1996 06/2010Famous Insurance Agency- Garland, TxDelivered outstanding customer service and built rapport with clients.Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.Wrote new policies, and serviced existing as well as renewed policies.Collected paymentsWorked directly with customer and insurance companies to resolve issues.Education and TrainingLakeview Centennial High School Garland, TxGeneral Studies, 05/1995 |
