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Click here or scroll down to respond to this candidate Candidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLECareer ObjectivesTo obtain experience and training where I can maximize my management skills, quality assurance, program development, and a successful track record in the field of Development Communication.EducationBATANGAS STATE UNIVERSITYGraduate, BS Development Communication Batangas, Philippines June 2014- June 2019BAUAN TECHNICAL HIGH SCHOOLGraduate, Major in PC Hardware & Servicing Bauan, Philippines June 2010- March 2014AS-IS ELEMENTARY SCHOOLValedictorian Bauan, Philippines June 2004- March 2010
ExperienceALORICA Lipa, PhilippinesCustomer Service Representative March 2019 - July 2020
Resolving daily customers inquiries regarding their credit card accounts via phone. Help to de-escalate and resolve tense circumstances. Keeping records of customers transactions, fraud reports, comments, and, complaints. Ensure customer satisfaction and provide professional customer support. Accepts payment from customers. Change and update customers information such as billing and home address, phone number, and, email. Maintaining an emphatic, positive, and, professional attitude towards customers at all time.51 TALK Work at Home, PhilippinesOnline English Tutor August 2019 - December 2020
Teach the English language to Chinese students online. Evaluate the students performance based on a set guidelines. Conduct one-on-one video lessons with students within the prescribed time. Prepare and study the teaching materials before the lesson starts. Provide corrective feedback and ensure that the students understand each lesson. Create a lesson memo with the necessary feedback about the topic discussed.Walmart Puyallup, Washington Customer Service Associate September 2020 March 2024 Identify and assess customers needs to achieve satisfaction
Provide accurate,valid and complete information by using the right methods/tools
Handle customer complaints
Generate sales leads Check out or ring up customers items
Walmart Spanaway, Washington Pharmacy Tech in Training March 2024 June 2024 Assisted pharmacists in accurately dispensing medications to patients, ensuring compliance with dosage instructions and safety protocols. Provided exceptional customer service by answering inquiries, resolving issues, and providing medication information to patients. Maintained patient records and confidential information in accordance with HIPAA regulations. Collaborated with healthcare professionals to verify prescriptions, resolve discrepancies, and ensure proper patient care. Performed administrative tasks such as answering phone calls, scheduling appointments, and processing insurance claims. Maintained cleanliness and organization of the pharmacy area including shelves stocking. Operated computer systems for data entry purposes. Handled cash transactions accurately while adhering to established procedures. Managed and updated patient profiles, ensuring accurate information for prescription refills.Leadership & ActivitiesPAHAYAGANG BALIKAS Batangas, PhilippinesNews Writer
Cover news reports and articles on the latest happenings and updates within the local community.SUN STAR PEOPLE S COURIER Batangas, PhilippinesNews Writer & Photographer
Cover news reports and articles on the latest happenings and updates within the local community. Take photos and videos of the important events of the community and write reports about it. Attend weekly Provincial Council Hearings and take notes of the important details such as new projects and newly approved bills. Print and deliver newspapers to the Municipal office and other local administrative offices.DWAL-FM RADYO TOTOO 95.9 Batangas, PhilippinesRadio Broadcaster
Create local reports or news within a specific prescribed time. Take audio recordings of the important events of the community and write reports about it. Recording of own voice with own written reports. Joining the news anchor to go on air. Checking of mic audio, sound effects, etc.11TH ANNUALCONFERENCE OF JOURNALISM AND MASS COMMUNICATION STUDENTS OF THE PHILIPPINES TRUTH, HONESTY AND INTEGRITY: MEDIA ETHICS AND SOCIAL RESPONSIBILITIES
Participant Ateneo De Manila University, Philippines September 10, 2017
SCHOLASTIC PRESS OUTREACH PROGRAM LET S GO REAL ON FAKE NEWS
Participant Batangas State University, Philippines April 21, 2017
AGHAM BATANGAS 2016: SEMINAR-WRITESHOP AND CONGRESS BRINGING SCIENCE TO THE PEOPLE: EXPLORING OPPURTUNITIES THROUGH SCIENCE COMMUNICATION
Participant Batangas State University, Philippines January 20, 2016INTERNATIONAL RESEARCH CONFERENCE ON INNOVATION IN ENGINEERING, SCIENCE, AND, TECHNOLOGYParticipant Batangas State University, Philippines November 18-20, 2015
2015 PAMANA NG KAPAYAPAAN: NATIONAL SEMINAR-WORKSHOP AND PEACE AWARDSParticipant Far Eastern University, Philippines October 1-2, 2015
Skills & InterestsTechnical: Microsoft Office, Phone Triage, Data EntryLanguage: English, Tagalog (Philippines)Transferable: Organization, Customer Service, Phone Etiquette, Attention-to-Detail, Child CareInterests: Attending Seminars, Reading articles, Writing reports, Arts |
