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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYManages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLSCredit VerificationGovernment StandardsClosing DocumentationFunds Disbursement ApplicationCustomer CommunicationLoan Application PreparationFinancial Data CollectionInsurance FormsCredit ApplicationsDigital ApplicationsLoan PaperworkCredit Reporting SoftwareLoan Information RecordingCritical ThinkingBilingualWORK HISTORYDCC REPRESENTATIVE 1/23- CURRENTPENFED CREDIT UNION SAN ANTONIOUpdated account information when neededTake payments and make payment arrangements to keep accounts currentSent payment request letter/ repo letters for accounts that are severely past dueHELOC MORTGAGE LOAN PROCESSOR 08/2020 to 10/2022Digital Risk Mortgage Services San Antonio, TXSet up and complete loan submissionsReviewed documents submitted and contacted institutions and customers to verify detailsReviewed and verified income information submitted to determine debt to income ratiosMaintained compliance with privacy and security requirements, as well as federal statutes covering HELOC loans.Managed over 40 loans a monthCUSTOMER SERVICE REPRESENTATIVE 01/2020 to 03/2020MMC San Antonio, TXAddressing customer needs and resolving concerns regarding toll roads they traveledProvided primary customer support to internal and external customers.Dispute charges when applicable and process paymentsStart new commercial and personal use account for toll road usage(I was here a few months due to the COVID shutdowns at the beginning of that year)CUSTOMER SERVICE REPRESENTATIVE 06/2017 to 12/2019Harland Clarke San Antonio, TXRecommended products to customers, thoroughly explaining details.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.Took orders for checks and checked status on existing ordersProvided account balance and disputed charges when applicableTook an average of over 30 calls per dayEDUCATIONHigh School Diploma 06/2006A.B. Miller High School, Fontana, CALANGUAGESSpanish:Native or Bilingual. |
