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Click here or scroll down to respond to this candidate ABDERAHMAN AMIRA
Jersey City - PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - LINKEDIN LINK AVAILABLE
Summary :
Experienced and committed Customer Experience and Front Desk agent, adept at delivering
outstanding customer service in dynamic settings.
Possessing sharp attention to detail, ability to handle various tasks simultaneously.
Driven by a self-motivated work ethic, excelling both independently and within team settings.
My professional background encompasses roles in high-energy settings like hotels, real estate firms,
and tourism and travel agencies, where I've facilitated orientation, offered guidance, and provided
hospitality services. Proficient in delivering information fluently in both French and English.
Skills :
-Computer skills (Microsoft 365, Wix, Canva, Medialog, Guesty, Guesty, Properly, Rental Ready)
-Customer Service: Ability to provide exceptional service to clients and guests.
-Multitasking: Capacity to manage multiple tasks efficiently, such as answering phones, scheduling
appointments, and handling inquiries simultaneously.
-Organization: Skill in maintaining orderly records, managing paperwork, and keeping track of
appointments and deadlines.
-Problem-Solving: Aptitude for resolving issues and handling challenges that may arise in real estate
transactions or guest interactions, Ability to notice and address small details to ensure client
satisfaction and smooth operations.
-Adaptability: Flexibility to adjust to changing priorities, schedules, and client needs in a fast-paced
environment.
-Language Skills: Fluency in French and English (TOEIC 880)
-Professionalism: Demonstrating a courteous, professional demeanor and maintaining confidentiality
when dealing with sensitive information.
-Teamwork: Ability to collaborate effectively with colleagues, agents, and other departments to
achieve common goals.
Work History :
Click Your Flat/Click Your Travel (Paris): 2-month fixed-term at a Real Estate agency
(from January 31, 2024 to March 30 2024)
- Taking short-, medium- and long-term reservations, invoicing for additional services.
-Reply to customer messages via the PMS Rental Ready, checking the other OTAs inbox as well,
respond to customers by telephone, concierge service, ensure their follow-up, and the
smooth running of their stay. -Piloting and management of the problems with the housekeeping
department and the maintenance team
2-month contract position Customer Experience officer
Merveil (Paris): 13-month work-study program at a Real Estate agency (from September 01, 2022 to
October 01 2023)
- Reception and follow-up of the client, advise the guests during its stay, quality control of the
apartment recommended, use of Guesty software, logistical and operational support, when
necessary, risk management and difficulties when that arise, whether by phone or on site
13-month contract position Guest Relation officer
H tel Le Pradey**** (Paris): 2-month internship (from June 20 to August 20, 2021)
- Reception and back office: reception, check-in/out, room service, minibar billing, reservation
processing (Expedia, Bookin.com, Hotelbeds, Staycation, Agoda, DayUse, etc.), emails, extranet
requests, daily dispatch of the housekeeper forecast to Sanotel - Cafeteria/breakfast service:
preparation of breakfast and room service orders, stock inventory, purchase of stock in short supply
Full-time contract - position Front Desk officer from 01/01/2022 au 08/11/2023
H tel Princesse Caroline*** (Paris): 6-month internship (from January 30 to July 31, 2019),
-In reception and back office: customer reception, reservation management (individuals, walk-in,
group, telephone); rooming list of groups (allocation of rooms, insertion of specific remarks);
concierge (making reservations, purchasing a product for customers, providing extra equipment)
Trainee - position Front Desk officer
Organization of the study trip: Citytrip to Bordeaux (from February 07 to February 09, 2018):
contact of service providers, suppliers (accommodation/catering/activities on site), rating table and
rooming list of participants
Tex Equipements (Poitiers): one-month internship (from November 27 to December 22, 2017) at
Tex'Equipements, an agency that sale and rent canoe and kayak equipment: creation of a brochure on
a canoe kayak course between Poitiers and Ligug
Trainee - position Marketing agent
Air France (N djam na): Six-week internship (from May 29 to July 07, 2017) at the Air France agency
based in N'djamena: taking reservations with the Amadeus software, orientation, customer
reception, information on the Flying Blue program
Trainee - position Travel and Marketing agent
Education :
-2022-2023 : Master 2 in Hospitality Marketing at ESG (Paris, France)
-2020-2021 : MBA1 in Hospitality and Tourism at AIM, Hotel and Tourism Management Academy
(Paris, France)
-2018-2019 : Bachelor Manager of Tourism Activities or Enterprise at Tunon international school
(Paris, France)
-2016-2018 : Higher National Diploma at Isaac de L Etoile (Poitiers, France)
-2015 : A Level in literature, Montaigne High School (N Djamena, Chad)
Certifications :
-2023 : Label HandiManagement from Companieros - Know-how and managerial skills in terms of
professional integration of disabled people
-2019-2020 : ESL Level D at ASA College (New York, USA)
Language :
French, English
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