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Title Customer Service High School
Target Location US-MD-Annapolis
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Location: Glen Burnie, MD. Email: EMAIL AVAILABLE Tel: PHONE NUMBER AVAILABLEAuthorized to work in the US for any employer.Skills Summary Written and verbal communication skills.  Customer service.  Daily User of Epic Software Multitasking and prioritizing.  Dependability.  Advanced use of Epic Software Microsoft Office (word, PowerPoint, excel, etc.)  Google software. (Docs, Slides, Sheets) Problem-solving.  Ability to work under pressure.  Attention to detail. Medical Terminology  Electronic Medical Record (EMR)  EPIC Super user CPT / ICD-10 Knowledge  Patient care  Medical documentation / charting  Emergency medical assistanceEducationTowson UniversityBachelors degree 01/2024  In ProgressMajor: Health Administration & InformaticsGPA: 3.4Howard Community CollegeAssociate degree 08/2019  Transferred.Major: Nursing RNGPA: 2.9Hammond High SchoolHigh School Diploma 10/2017  05/2019ExperienceCrisis24  GardaworldSenior Medical Assistance Case Coordinator July 2022  till date.Managing all elements of Emergency Medical Assistance for individuals travelling overseas & away from country of domicile. Responsible for effectively and professionally managing health assistance cases. This involves a high level of contact that require practical help and advice from distressed or vulnerable patients, while ensuring proper data protection and confidentiality for all members (patient, family, insurers, etc.). Coordinating medical repatriation via ground / air ambulance with doctor and/or nurse escorts, arranging necessary accommodations, liaising directly with hospitals in different country and different languages. While also ensuring proper medical cost containment and accuracy.Luminis Health Anne Arundel Medical CenterMedical Practice Lead & Trainer February 2021  July 2022.Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments using the Epic Software, verifying and obtaining referrals, coordinating the non-clinical bariatric optimization program. While maintaining and enforcing HIPAA laws, also screening visitors, and helping with basic clerical tasks.Provides training to staff at multiple locations and serves as a resource for new and current Medical Office Assistants. Creates training materials; provides resources to office staff and provides regular training as indicated.Communicare South RiverMedical Receptionist / Patient Aide 05/2021  12/2022.Providing assistance with basic care and support under the direction of onsite licensed nursing staff. Performing duties such as monitoring of health status, feeding, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility.Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments, screening visitors, and aiding with basic clerical tasks.Genesis Healthcare Spa Creek CenterPatient Aide/ Medical Receptionist 06/2020  05/2021.Providing assistance with basic care and support under the direction of onsite licensed nursing staff. Performing duties such as monitoring of health status, feeding, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility.Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments, screening visitors, and aiding with basic clerical tasks.Private CareHome Care Aide 02/2019  06/ 2020.Provided assistance to children with down-syndrome, autism, ADHD/ADD and learning disabilities. As well as senior adults living with dementia; Alzheimers, and memory/brain fog.I would assist by helping prepare simple meals, aided with personal care and hygiene, ensuring medication is taken at appropriate times, assisting with simple domestic household chores, creating routines to help promote familiarity and structure, engaging in activities and exercises such as walks, quick errands to nearby stores, brain games, gardening, etc. Also, while updating the employing family periodically on progress, regressions or concerns.Giant Food Stores, LLC.Cashier & Customer Service 10/2019  03/2020.Operating scanners, scales, cash registers, and other electronics. While also accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.Noble Offerings.Front Desk Assistant 07/2019  02/2020.Answering the phone, directing calls and greeting guests and may perform some administrative work, such as maintaining files and other office duties.*List of references can be supplied as requested.

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