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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummarySeeking a General Manager position which allows me to leverage a proven track record in team building, operational efficiency, and revenue growth to drive success in a dynamic business environment.EducationUniversity of Central Florida, Rosen College Orlando, FLBachelors of Science in Hospitality Management, 20134-40 licenseProfessional Customer Service RepresentativeMilitary ServiceE3 Machinist Mate, Navy - Greatlakes, MIRate: Machinist MateRank: E3Honorable dischargeWork ExperienceInfocus EyecareJacksonville, FLJune 2024 - PresentAssistant Manager/OpticianDrive profitable store sales by fostering a patient focused retail culture.Attainment of plan sales goal and comp store sales growth.Positive comp store contribution (year-on-year improvement).Manage payroll cost effectively, in accordance with Company standards.Manage gross margin, in accordance with Company standards.Effectively train and develop associates to consistently provide a patient care focused experience.Develop a team of administratively skilled associates that provide support on daily operational tasks.Develop strong professional relationships with various Doctors.Pearle VisionTravel, Southern RegionFeb 2024 - June 2024Quick Response TechnicianKnowledge and ability to perform all roles required to operate business including but not limited to the Store General Manager.Drive profitable store sales by fostering a patient focused retail culture.Attainment of plan sales goal and comp store sales growth.Positive comp store contribution.Develop strong professional relationships with Doctors.Implementation of initiatives to increase the number of exams and conversion of exams to sales.Participate in business planning and business updates.Ensuring positive patient satisfaction, as measured by patient retention and survey responses.Ensure each store is effectively merchandised and presented according to standards.Execution of visual appearance inside and outside of all stores.Exhibit professional presentation in accordance with Company standards.Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery times.Maximize Managed Vision Care relationships and sales opportunities.Timely implementation of approved Marketing programs.Execution of signage and promotions according to Company standards.Execution of operational procedures.MyEyeDr.Middleburg, FLJan 2022 - Dec 2023Optical Eyewear Sales ConsultantUtilizing expert knowledge of sanitizing equipment with approved products and techniques.Maintain sanitation levels at all times according to company standards.Adhering to order.Assist patients in eyewear, frame and lens selection, using my knowledge of product lines and options to educate patients.Provide patients with comprehensive explanations of insurance benefits.Provide patients with exceptional customer service.Communicate and demonstrate MyeyeDr. values and brand philosophy. |
