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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE, EMAIL AVAILABLEAugust 19, 2024Greetings!I am applying for a Sales Development Representative position. My skill set, experience, and career interests are a great fit for this role, and I believe high sense of urgency and my desire to increase my knowledge and skills as fast as technology changes keeps my motivation and energy levels peaked. I think outside the box to find solutions to challenging problems. My experience working with all campaign types and in various positions within organizations gives me the advantage of understanding departmental concerns, needs, and goals. Extensive experience and effective interaction with internal and external customers through written, verbal, formal and informal meetings with customers allows me to identify challenges, needs, desires, goals, and ways to provide a solution. Multiple years furthering my education, with degrees in computer technology and business marketing have given me necessary skills in proficient use of MS Excel, Word & PowerPoint, and other systems to understand operations, identify trends, report to executives, and determine best steps to exceed goals. Various types of work and role experience has allowed me to nurture my management and team style, which is highly energetic, sincerely understanding, yet stern and success driven. In my years within professional organizations I have exhibited motivation and skills that I feel are necessary to meet the requirements for this position. I appreciate the opportunity to be considered for an interview.Candidate's Name
Candidate's Name
2846 W. Montebello Ave, Phoenix, AZ 85017PHONE NUMBER AVAILABLE, EMAIL AVAILABLEOBJECTIVETo obtain a position as Sales Development Representative to help teams increase quality, productivity and revenue, while building and retaining client relationships. EDUCATIONAAS Chemical Dependency Counseling - (Rio Salado College) AAS Computer Technology - (Rio Salado College)BS Business Marketing - (University of Phoenix)MBA Technology Management - (University of Phoenix started) WORK EXPERIENCETeleverde:SAP Sales Enablement Specialist 07/01/2019 12/28/2023 Design, develops, and deploys blended learning training programs; high-impact in class, web-based e-learning, self-paced and on the floor to support all departments and systems on a global level. Facilitate the campaign activities by live call monitoring, side-by-side, and call calibrations, while identifying gaps and areas for improvement. Conducts comprehensive needs assessments and determines subsequent training, development and troubleshooting priorities. Strategically focuses on improving business results through appropriate, effective training programs that are designed on best practices, including sound instructional design and adult learning methodologies.Sales Coach/People Development Coordinator/Call Center Trainer 03/01/2017 07/01/2019 Assists with the initial selection process; screening for sales aptitude through job fairs, administer/create skill-based assessments and facilitate multi-tiered interview process. Onboarding using various blended learning techniques; instructor led, web-based, mentorship, role playing, teach backs, live monitoring and 1:1 to ensure knowledge is retained and methods implemented to decrease time to contribution. Have supported more than 800 agents, across nine call centers for various onboarding/up level tasks needed to exceed performance and quality goals. Sales Support Specialist/SDR/ISR (with various clients) 04/2012 - 03/01/2017 Develop close partnership with client sales representatives on a frequent basis to optimize sales demand, sales strategy collaboration, and acceleration activities to formulate sales forecast and grow the pipeline funnel needed to exceed quotas. Pipeline exceeding $57M, with over $22M in closed won deals within a five-year period. Negotiate and close sales on SMB opportunities throughout assigned territories and across Microsoft channel.Channel Sales Associate (strategic partner community) 01/2009 - 06/2009 Develops and maintains long-term client relationships, helping grow revenues and profits for Televerde. Acquire new business, grow existing business, assesses needs, helps resolve issues and enhances relationships of NetApp partner community accounts. Sales Associate (strategic team) 08/2007 - 01/2009 Identify new business prospects, potential sales opportunities, propose solutions and close business. Developing and delivering SOWs to the Client, processing POs and facilitating and overseeing effective implementation and execution of all aspects of the clients projects. Project Coordinator 10/2006 - 08/2007 Manages the relationship with assigned clients and acts as a liaison on campaign issues between multiple parties to include the Client, Sales, Data Services, Call Center Management team, while assisting sales in defining terms and objectives for rollovers and additional campaigns. Research and review client's company, products, services, target market, competitors and gather detailed information about clients business, sales structure, marketing strategies, campaign objectives, client training. Oversee campaign implementation & completion activities to include; data, service requests, calling strategies, test progress, run reports, campaign analysis, and manage work flow.Teleservices Representative 02/2005 - 10/2006 Maintain and expand the database of prospects through accurately obtaining and entering new customer data. Meeting performance objectives for all types of campaigns to include Contact Discovery, Data Scrub, Event Recruitment, Profiling and Lead Generation. High Speed Enterprises:Franchise Manager (multiple franchise locations simultaneously) 11/2009-11/2010 Identify areas for improvement to reach profitability goals. Report and manage daily operations to include; inventory, systems reporting, ordering, team performance, systems, training, development, growth, opportunity for expansion, team recruitment, franchise requirements, and audits. Identify areas for growth and improvement for entire company. National Home Remodelers:Call Center Manager 1998-2001 Collaborate with Executive Management Team to ensure alignment of company goals and operations. Maintain and improve employee moral through effective leadership. Monitor performance, coach, and develop to ensure effective coaching practices are met with agents. Ensure key performance indicators are set and monitored. Effectively cascade messages from executive management through the call center. Maintain adequate staffing, training levels and efficient operations. Responsible for scheduling of agents. Monitor programs and procedures to ensure continuous improvement of client driven performance indicators. Collaborate with internal and external customers to establish performance standards to meet service goals. Identify service failures or customer concerns and recommend solution options, effectively escalate problematic issues to the right decision maker. Participate in the recruiting, hiring and development of Agent Performance Managers and TSRs to build a team of high performers. Drive the execution of call center initiatives through Call Center staff. ADDITIONAL INFORMATIONCompleted level 1 & 2 Project Coordinator University Completed Advanced Excel 2-day TrainingParticipated in Toast Masters Televerde CorporateMiller Heiman Sales TrainingVITO Selling TrainingDale Carnegie (1 week in person sales training)SFDC Systems TrainingMarketo Systems TrainingPardot Systems Training and Lead ManagementTout App Systems Training/Power UserOutreach Systems Training/Power UserPersonal Protective Equipment Product TrainingTech Team (plan, implement and support agents) |
