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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalDenver, Colorado, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI have been working as a collections rep for the past 12 years. During this time I have also had many other responsibilities such as customer service, billing, payments, and quality assurance analyst. I have working knowledge of Microsoft Office and ability to learn and utilize software applications. I enjoy working as a team, as well as independently. WORK EXPERIENCEMarch 2023-March 2024Accounts Payable - Accounts ReceivableOtis Elevator Co., Ltd.Centennial, Colorado, United StatesI mainly preform collections on 90 days or older past due accounts. Receive checks that come in the mail, make record of the checks, and mail the checks to our lockbox for processing. Submit invoices for billing, handle invoice dispute, and service disputes.Make regularly scheduled collection calls to existing customers- Follow up with existing customers as needed- Maintain a good follow up system to ensure promises to pay are met- Review over payments and short payments to resolve issues in a timely manner- Note all correspondence in each account to ensure that collection efforts are documented and -accurate records are available- Process manual credit card transactions- Respond to customer inquiries regarding accounts November 2022-March 2023Correctional Youth Service SpecialistState of Colorado/22nd Century TempDenver, Colorado, United StatesI work in the control room. All communications regarding movement of the juveniles has to go through control for clearance. Also handle visits and any persons entering the building. May 2022-September 2022Customer Service/Collections SpecialistBread FinancialDenver, Colorado, United StatesConsumer debt collections. Calling to collect on past due credit card accounts. Setting pay arrangements if necessary. Handling dispute of transactions. Escalating disputes to appropriate departments. January 2022-April 2022Customer Services RepresentativeAudi USATopeka, Kansas, United StatesOpening cases for review of vehicle issues, service, complaints, refund request, reimbursement request, and product knowledge. Take ownership of accounts until completed. Trouble shoot websites, and app issues. Using Salesforce, and Zendesk. November 2014-June 2021Customer Service/Collections RepSchendel Pest ServicesTopeka, Kansas, United StatesDuties included: Make outbound calls to residential and commercial accounts that are past due for payment.Collect payment by phone, set up pay arrangements, handle disputes, and service issues. Enter accounts into a 3rd party collections portal, update accounts with in portal, reinstate disputed accounts.Maintain 5% or less, bad debt throughout the company. Communicate with service technicians when customers need services. Make regularly scheduled collection calls to existing customers- Follow up with existing customers as needed- Maintain a good follow up system to ensure promises to pay are met- Review over payments and short payments to resolve issues in a timely manner- Note all correspondence in each account to ensure that collection efforts are documented and -accurate records are available- Respond to customer inquiries regarding accounts December 2008-June 2012Contract Team lead/CollectionsHMSIrving, Texas, United StatesDuties included: Disburse daily contacts to be called in regards to Medicaid audits. Verify contacts are current, and enter updates. Conduct call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Provide feedback on call monitoring results. Schedule breaks, lunches, and team meetings.Assist in hiring potential candidates for open team positions. Assist reps with questions, or take call escalations. EDUCATION1984-1988G.E.DTopeka High SchoolTopeka, Kansas, United StatesSKILLSCommercial Accounts Outbound Calls Collections Customer Service Credit Issues Audits Typing Office Skills Customer Service Oriented Problem Solving Online Payment Processing Payment Processing Accounts Receivable Credit and Collections Past Due Accounts Child and Youth Services Customer Support/Service Maintenance Services Billing Problem Solving Skills Time Management Card ProcessingHONORS & AWARDSRockie of the yearSchendel Pest ServicesLANGUAGESEnglish - FluentWORK AUTHORIZATIONI am authorized to work in the following countries: United States |
