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Street Address Emporia Loop McDonough, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLEAvailability:Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, TeleworkWork Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing, Multiple SchedulesDesired locations:United States - AL United StatesAccomplished Office Administrator with 15 years of experience providing outstanding customer service with the ability to meet deadlines. Motivated professional offering experience in employee management, executive guidance, program coordination, full cycle accounting and business administration. Writing and editing professional correspondence, concise business documents, and administrative materials for a variety of audiences. Proven track record for delivering efficient, detail oriented and highly organized leadership and intuitive problem solving to cross functional teams. Strong work ethic, eager to learn, and excellent multi-tasking skills. HOLD AN ACTIVE SECURITY CLEARANCE:WILLING TO RELOCATE Work Experience:Department of Homeland Security Federal Emergency Management Agency 90 K St NE Washington DC, DC 20002 United States03/2023-Present Salary: Negotiable Hours Per Week: 40 Applicant Services Program Specialist (Recovery)Intermittent (Traveling) (As Needed)Duties, Accomplishments and Related Skills: Emergency Management and Recovery Services
Ensuring that individuals and families affected by the disaster have access to the full range of FEMA Assistance Program in a timely manner.--Providing the best possible level of customer service to applicants applying for FEMA programs--Communicating the case status and confirming that survivors understand the disaster assistance programs and process.-- Safekeep applicants demographic and sensitive information secured.--Developing partnerships with the States, voluntary organizations, the private sector and other Federal agencies that are delivering assistance to survivors.--Provide applicants with appropriate referrals to other Federal, State and local agencies, voluntary organizations and faith-based organizations.--Increased customer engagement by 14% through proactive follow ups using the C.A.Rs system.--Participated in community outreach events, contributing essential needs items to the area. Supervisor: Kemyetta Mann 1-586-393-0650 Okay to contact Supervisor: yes Montgomery County Department of Human Resources -- 2739 Gunter ParkMontgomery, AL 36109 United States08/2020 - 10/2022Salary: 59,706 USD Per YearHours per week: 40Training and Development Specialist (This is not a federal job) Duties, Accomplishments and Related Skills:TRAINING AND DEVELOPMENT- Develops training and development policies for the Financial Support Workers to create and provide optimum skills development and career enhancement for FSW in Transition. Institutes innovative approaches to maximize the effectiveness and efficiency of the training and development program.- Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.- Continuously assesses and revises policies to improve training and development program operations. Updates training material in accordance with current policy and regulation changes and revisions, new and hot topics and trending training techniques.- Monitor and guide employees through media-based programs, or facilitate informal or collaborative learning programs.- Present in a Training Curriculum subsection (technical, soft skills or leadership) and identify and develop curriculum extensions.- Maintains employee training records compiling attendance, assessments and feedbacks, and other pertinent data.- Represents Department of Human Resources various meetings, conferences, workshops, and seminars pertaining to a broad spectrum of training development, specified training, and training resourcing.Prepares, presents and participates in directorate briefings to senior managers throughout the organization on all aspects of resourcing training initiatives.- Organizes and executes annual Financial Service Workers continuing education and annual Leader Summit. Schedules speakers to conduct technical or job-specific training. Designs and/or administers training needs assessment surveys and reports. Analyzes data in conjunction with the agency mission. Identifies training solutions that fit training needs to be administered either on site or throughout service area.- Coordinates admin and logistics arrangements like naming and identifying instructors, attendee travel/lodging orders, and classroom setup for training delivery INSPECTIONS AND COMPLIANCE- In accordance with New Employee Orientation, Train the Trainer and OJT, evaluates program efforts and develops initiatives for improvement. Provides leadership with intervention plans and course corrections to resolve problems, achieve program goals, and objectives- Monitors the Financial Management team needs on a continuing basis and takes action to develop refinements to ensure program success. Adjust goals and objectives to accommodate changing missions and functions.- Performs gap analyses during Organizational Inspections to determine disparities between course delivery and implementation/application of instruction in the field.- Conducts need analysis to identify training, coaching, management and development opportunities.COLLABORATIONS- Coordinates and serves as a liaison with the Department of Human Resources to ensure that each employee is receiving required mandated training, including but not limited to distributive/distance learning initiatives and instructional design.- Oversees and tracks command-wide training programs. Coordinates with various Financial Management staff, including Program Supervisor and the District Supervisor to locate and utilize resources to meet identified training needs.- Maintains coordination and liaison with government and non-government training agencies and sister service counterparts to ensure the most accurate information is trained and standardized.- Coordinates with various DHR staff, including Program Supervisor and the District Supervisor to locate and utilize resources to meet identified training needs. Synchronizes with Program Analyst for their training and conference/summit needs. Provides agendas, training platforms, communication and logistical support ensuring well run events when they happen.BBVA COMPASS BANK2760 Zelda RoadMontgomery, AL 36109 United States08/2017- 08/2020Salary: 52,430 USD Per YearHours per week: 40Human Resource Analyst I -- Employee Assistance (This is not a federal job) Duties, Accomplishments and Related Skills:PROGRAM MANAGEMENT-Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.-Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.-Administered benefits for medical, dental, 401k, and life insurance products, supporting open enrollment, employee questions, billing, and managing escalated issues.-Managed employment paperwork, records, files, and maintained Safety and OSHA log.-Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.-Created and maintained personnel files while initiating all necessary data maintenance relative to terminations, evaluations, employee requests, etc. Ensured employee medical files were updated with annual medical documentation-Processed benefit terminations along with generating COBRA paperwork while ensuring compliance with required laws and regulations.-Assisted in coordinating annual benefits open enrollment.-Performed employment verifications, managed employee records, and maintained confidentiality of employee data-Coordinated meetings including arranging facilities, audio/visual equipment, catering or any other special request-Received, sorted, and routed all mail/branch mail including incoming/outgoing packages or special interoffice department correspondences.-Performed miscellaneous job-related duties, as assigned.-Provides input and justifications in support of the development of the FFSC budget- Briefs senior leadership on "health" of Employee Relations Program. Recommends changes to procedures/policies to increase effectiveness of program. Provides technical advice to program presenters on various employee related topics- Conducts training/workshop assessments and participates in third party led improvement programs to objectively evaluate program execution. Result in the development of action plans improving overall workshop experience.- Provides services/assistance that strengthens employee readiness through participation in Relocation Assistance, Tuition Assistance, a n d Personal Financial Programs.-Strategic thinker; increased employee retention by 33% by implementing proper training and development, effective manager training and internal recognition programs.- Proposed change of policy/procedure by expanding use of flex time in the event of an unforeseen occurrences, which gave employees flexibility to avoid exhausting vacation time.- Created high quality training materials for instructors and participants employing computer-based web-based and on-line technologies.- Develops Individual Transition Plans through personal interviews; assesses individual needs and identifies current personal postures. Formulates action plans based on employee specific situation.Supervisor: Susan Taylor (205-998-6311)Okay to contact this Supervisor: YesRoss Clayton Funeral Home-Financial Analyst/Executive Administrative Assistant Montgomery, AL 36104 United States04/2014 - 08/2017Salary: 49,450 USD Per YearHours per week: 40-60-Develops, interprets and implements financial/administrative/accounting concepts or techniques for financial analysis.-Reviews complex financial data received from managers for inclusion in indirect and forward pricing rate packages submissions.-Conducts financial analysis (variance analysis, profit/loss analysis, etc.). Strong understanding of multiple contract types: FFP, T&M, CPAF, CPFF, and hybrid contracts.- Creates quarterly PLC rate extractions, CLIN/SLIN option year reconciliation and analysis. Coordinates, negotiates, and resolves financial compliance issues with various federal government agencies.-Acts as a liaison between program controls group and prepares comparative evaluation of actual costs against budgets. Perform timesheet analysis and processes corrections.-Ensures compliance with internal procedures and regulatory agencies.- Prepares bi-monthly Open Billing Detail (OBD) report, month-end credit card accrual, General Ledger (GL) ITD pivot table refresh, CDRL Small business revenue report, Billing History Dump (BHD) refresh, Revenue by Country quarterly report and other variance analysis utilizing COGNOS and Dynworks reports.-Maintains various reports and financial tracking using Pivot tables, VLOOKUPs and other Excel formulas.Duties, Accomplishments and Related Skills-Used computer software programs, film and slide projection equipment, videotape, television, and other audiovisual equipment in support of financial goals.- Managed a 6 week/192 hr. project-Conducted and ensured financial support missions.- Planned, organized, and directed Funeral Directors programs and activities. Planned and organized requirements for education, facilities, space, equipment, visual aids, and supplies.- Developed and revised contracts and disclosures. Conducted needs analysis. Monitored entire education program. Planned and organized flow, and schedules consistent with production goals and available resources.- Inspected and evaluated activities, personnel, and facilities.- Prepared and maintained files and records pertinent to Preneed matters. Prepared and maintained facility records on contract. Prepared and interpreted statistical reports and records about performance.- Provided management consultant services. Conducted and administered symposiums, workshops, or conferences; interpreted organizational surveys; evaluated program management effectiveness and provided feedback.- Organized and executed activities to include planning, risk assessments, logistics and execution.Supervisor: Joseph Kendrick (334-224-4055)Okay to contact this Supervisor: Yes***Meals on Wheels America -- Volunteer WorkBBVA COMPASS BANK AFFILIATEDMontgomery, Alabama03/2010 - 07/2012Hours per week: 20Client Service SpecialistDuties, Accomplishments and Related Skills:- Provides direct one-on-one and phone screening with clients- Notify appropriate parties of new starts and changes promptly- Communicates with referring partners, case managers, clients, and staff regarding the status of authorizations and potential disruptions of services- Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners- Handles escalated client concerns and comments in a constructive, professional, and helpful manner- Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary- Conduct home delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures.- Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:- Provide information and referral to enable clients to access services on their own- Contact resources and make referrals if the client is unable to access services on their own- Assist in reducing barriers to service, including building and increasing communication with community partners and case managers and increasing awareness of community resources across the organization- Train staff members on principal duties within Client Services as needed- Communicate with center staff to ensure efficient delivery of home-delivered meals.***CVS Pharmacy --Montgomery, AL United States06/2005- 04/2007Hours per week: 45Pharmacy TechnicianDuties, Accomplishments and Related Skills:- Assist pharmacist with stocking, counting and sorting prescription medication.- Sterilize surfaces and equipment and prepare the pharmacy for opening.- Greet customers and answer questions.- Receive prescriptions and check their validity.- Process prescriptions electronically and ensure all information is complete and accurate.- Resolve issues when they arise (e.g. rejected insurance claims).- Select the appropriate medicine and measure dosages to fill prescriptions.- Sort, stock, label medication and monitor inventory.- Undertake administrative tasks (e.g. Record-keeping) as assigned.- Comply with all security measures and quality standards.- Read and comprehended medical terminology and signatures to input orders into the Rx system.***Montgomery County District Attorney Office
Imaging Specialist07/2004 - 06/2006Hours per week: 45Imaging SpecialistDuties, Accomplishments and Related Skills:- Under direct supervision of the Court Solutions Manager and with one-on-one training, scans all incoming filings with the Court of Appeals, historical files, records and briefs for review directly by the judges. Emphasizes accuracy and archival quality of scanned images according to established Court policies and procedures.- As directed by trainer and/or Court Solutions Manager, reviews and determines the need for additional follow-up in accordance with established procedures.- Assist team members with duties in the rotation of boxes stored within the storage area. Inputs daily updates to records spreadsheets for documentation of location, scanning sequence and to notify manager of when boxes are ready for final check and shredding.- With training and guidance, utilizes various scanning machines to produce archival quality images of all filings with the Court. Checks C-Track to ensure that Appeals Specialist assigned to the case is correctly identified before scanning document. Scans document into a labelled folder in compliance with established Court policies and procedures. Upon completion of training, rotates among different tasks as directed by Court Solutions Manager.- Assists in updating periodicals in the Court of Appeals library. Education:Troy University Montgomery Montgomery, AL United States Bachelors Degree 07/2014GPA: 3.5 of a maximum 4.0Credits Earned: 120 Semester HoursMajor: BA., bachelors in psychologyRelevant Coursework, Licenses and Certifications:- Organizational Dynamics and Human Behavior- Diversity Consciousness- Manage Change with Emotional Intelligence- Gender, Race and Ethnicity- Strategic Planning for the Administrator- Performance Management- Public Personnel Management- Emotional Intelligence- Organizational DevelopmentTroy University Montgomery, AL United StatesSome College Coursework Completed 05/2018Major: (M.B.A) Masters Business AdministrationJob Related Training:- FSW Director's Course Jan 2011- Certificate, Leadership. Jan 2014- Certificate, Essentials in Project Management, Oct 2014- Certificate, Professional Development, Dec 2015- Certificate, Project Management Essentials, Jan 2016- Certificate, Maximizing Team Effectiveness, Feb 2016- Certificate, Erins Law Online Training, Dec 2019- Certificate, Jason Flatt Act Training, Dec 2019- Certificate, Child Support Training, June 2018- Alabama Licensed Notary Public, Feb 2016- Alabama Substitute Teaching License, Feb 2019- Occupational Instructor Certificate, July 2020LANGUAGEAffiliations:Toastmasters International-MemberNational Resume Writers Association MemberLanguageSpokenWrittenReadTagalogAdvancedAdvancedAdvancedSidney Lanier High School PTSA-TreasurerNameEmployerTitlePhoneEmailSharonMurray U.S Air forceResource Advisor405-734-8886EMAIL AVAILABLENameEmployerTitlePhoneEmailDavidCarson FEMASupervisoryEmergencyManagementSpecialist256-239-9468EMAIL AVAILABLENameEmployerTitlePhoneEmailMamieHuffman Baptist SouthHospitalRegistered Nurse334-669-8535EMAIL AVAILABLEReferences Indicates professional reference |