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Candidate Information
Title Customer Service Support
Target Location US-NC-High Point
Email Available with paid plan
Phone Available with paid plan
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Dedicated and results-driven professional with a versatile skill set encompassing accounts,finance, customer support, and data analytics. With a solid foundation in finance and a commitment to exceptional customer service, I bring a unique blend of analytical prowess and interpersonal skills to any organization. My extensive experience in these areas enables me to contribute effectively to business growth and operational excellence. PROFILE SUMMARYWORK EXPERIENCE2023-2024Perfect Associates l IslamabadFinance ExecutivePrepare and maintain accurate and timely financial reports, including monthly, quarterly, and annual financial statements. Ensure compliance with all relevant accounting standards and regulations Conduct in-depth financial analysis to identify trends, variances, and potential financial risks Prepare reports and presentations for management to support strategic decision-making Establish and maintain effective internal controls to safeguard the organization's financial assets Regularly review and update financial policies and procedures to ensure compliance Assist in coordinating and facilitating internal and external audits. Provide necessary documentation and support to auditors and address audit findings promptly Develop financial forecasts and projections to assist in long-term planning and resource allocation Ensure the organization's financial activities are in compliance with all applicable laws and regulations Collaborate with cross-functional teams within the organization to gather financial data, share insights, and contribute to a culture of financial transparency and accountability Utilize information technology to streamline financial processes and reporting. Provide training and guidance to staff members as needed Participate in special projects and initiatives related to financial management and reporting as assigned by senior management 2022 - 2023Motive (Keeptruckin) l IslamabadCredit and Collections SpecialistConduct customer financial risk assessment, including balance and payment analysis, credit report analysis and determine appropriate customer control measures Collect outstanding balances and ensure strong portfolio management and performance Directly communicate with clients about credit and or collection status and obtain all necessary information to determine creditworthiness Make determination whether to extend service based on analysis and articulate it in a manner that is simple, clear, and easy to understand Reconcile invoice, payments, and transaction details over multiple billing statements Promptly respond to and resolve billing and credit inquiriesUnderstanding of finance, internal control processes, lien rights and bond claims, bankruptcy knowledge, and creditor rightsCONTACTEDUCATIONEXPERTISEH#615 Martha PlHigh Point, NC 27263EMAIL AVAILABLEPHONE NUMBER AVAILABLEFinancial AcumenCustomer Support ExcellenceRegulatory ComplianceStrategic Problem SolvingCollaborative Team PlayerData AnalyticsPart Qualified (Equivalent to BSc inAccounting and Finance)A.C.C.A (Association of CharteredCertified Accountants)C.A.T (Certified AccountingTechnician)2005 - 2007Ali KauserAdaptabilityMS-office applicationsMentorshipLondon School of Accountancy andManagement (England)Gcse O LevelsBeacon House School, Rawalpindi2005pg. 1/22016 - 2021S&P Global Market Intelligence l IslamabadCollections SpecialistReviewing open accounts for collection efforts Making outbound collection calls in a professional manner while keeping and improving customer relations Working with technology teams to improve/implement process improvements Delivering training's to new hires related to tools, processes and workflow Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely mannerIdentify issues attributing to account delinquency and discuss them with managementSupervise and monitor assigned accounts to other collectors and all applicable collection reports Mail correspondence to customers for any matters pertaining to contract, billing and tax Organizing departmental tours and team building activities for encouraging employee engagement and assisting in the procurement process Leading and presenting review calls over skype to management and also generating required reports 2014 - 2016S&P Global Market Intelligence l IslamabadAnalyst-Global bank financial contentCollect essential intelligence and data tracked by the department Scrutinizing and updating the data essential to the clients Reviewing feedback on abstracts/tasks to minimize errors and help establish refined procedures and processes to improve qualityTroubleshooting problems or issues and providing substantial feedback to co-workers and building relations Handling relationships with contacts from other departments to actively track information on the covered content sets2013 - 2013KPMG Pakistan l IslamabadExternal Auditor InternshipInspecting financial statements to catch errors, misstatements and fraud Performing audits on systems, operations and accounts Reporting audit findings and recommending improvements Administrative task2011 - 2011Jawaid Anwar & Co Chartered Accountants l Rawalpindi Trainee accountantUndertook External and Internal Audit assignments Maintaining ledger accounts and Financial statements Undertaking all administrative tasks 2006 - 2007Primark l London, EnglandRetail operativeChecking up on stocks, guiding new recruits and mostly customer services Through this Work I developed skills relating to customer services 2006 - 2007McDonalds l Staines, EnglandFront Line OperativeWorked as a Front Line operative dealing mostly with customer services LANGUAGESEnglishUrduHOBBIESTravellingReadingFuturistic TechnologyPhilosophyAlternative Thinkingpg. 2/2Space ExplorationPunjabi

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