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PHONE NUMBER AVAILABLEEMAIL AVAILABLE07.28.1997Personal statementMotivated and customer-focused professional with a passion for providing exceptional customer service. Proven ability to handle high-pressure situations with a calm demeanour and resolve customer issues effectively.Core SkillsCustomer ServiceEffective CommunicationGood Inter RelationshipsComplaint HandlingEducational QualificationsAdvanced Level (High School) Sir John Kotelawala College. Sri Lanka 2016Extra-Curricular ActivitiesSuccessfully completed a six-month course of National Youth Corps to develop Personality, Discipline, Leadership and Endurance.Second place at All island Drill Display Competition in National Youth Corps Sri Lanka.Second Place for Cricket, Volleyball, & Football at Centre Level Youth Sports.Employment HistoryFOOD SERVICE CAREGIVER- FASSCO CATERING SERVICE U.A.E. (July 2019 April 2020)Serves Coffee, tea and other drinks to all the patient/guest in the designated areas and at banqueting events.Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.Monitors supplies and ensures adequate quantity for the days operation.Engages with patients/Guest and takes take orders for food and beverage.Protects and uses company tools, equipment, machines, or other assets in accordance with company policies and procedures.Develops and maintains positive and productive working relationships with other Team Members and departments.Set up event location according to type of event and service standards, including types of tables, linens, glassware, plate/chinaware, silver/flatware ensuring all supplies meet quality standards.MANAGING & CASHIER - ONLOOK CLOTHING -SRI LANKA - (July 2020 - September 2022)Greeting customers, answering questions, and providing informationProcessing purchases and returns, making sales referrals, and cross-selling productsHandling cash, credit, and check transactions, collecting payments, and issuing change, receipts, refunds, or ticketsTaking inventory, restocking shelves, and receiving and stocking.Maintaining a clean and tidy checkout area, keeping transaction reports, and helping with the store opening and closing process.SALES REPRESENTATIVE -DELMO CHICKEN AND AGRO - SRI LANKA (August 2022- August 2023)Product knowledge, Negotiating packages and pricing.Preparing contracts, Understanding and promoting company programs.Customer relationships, Submitting and processing customer orders.Meeting sales goals, Resolving unique customer issues.Additional InformationLanguage proficiency: English, SinhalaIT Skills : Microsoft Word, PowerPoint, Excel |