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Click here or scroll down to respond to this candidateCandidate's Name , IIPROFILEHighly motivated professional with broad experience in developing and implementing solutions to meet customer challenges. Adept in managing diverse teams and building robust operating plans within required compliance guidelines. Background in sales, client relationship management, banking operations management, hospitality management, and inventory management. EXPERIENCEDirector of Sales, Specialty Beverage Concepts, South Windsor, CT 2020-2022Leading distributor in New England of FAEMA espresso and cappuccino machines. Duties included retail and wholesale client development and management, onsite product training for client staff, and selection and purchase of coffee equipment offered by the company. Contributed to company success by influencing customer buying decisions through face-to-face interaction, matching customer challenges and needs to solutions offered by Specialty Beverage. Vice President/Branch Manager, Webster Bank, Farmington, CT 2006-2020 Managed the branch sales process, consistently meeting and/or exceeding quarterly and yearly financial goals and profitability. Responsible for driving operational excellence, ensuring strong compliance adherence and audit success. Coordinated sales process working with small business partners, market managers, and cash management to deepen Webster market share. Other responsibilities included: scheduling, training and development of all staff. Coaching and mentoring were also emphasized.Store Owner/Manager, Javapalooza! Middletown, CT 2004-2005 Planned, organized, and oversaw all aspects of the implementation of this start-up coffee shop, from initial concept through to the day-to-day operations. Initial Phase: Directed all contractor operations, planned and ordered all inventory, menu development, recipe creation, advertising, and pricing. Selected all vendors, equipment, furniture, and other items as well as scheduled deliveries, received shipments, and organized all merchandise. Opening: Hired and provided training to all employees as well as scheduling and development.Day-to-day: Provided customer service, maintained food and beverage quality and managed store atmosphere. Office duties included payroll, record keeping, cash logs, inventory control and ordering. Scheduled and coordinated all entertainment and special events.Store Manager, Starbucks Coffee Co., West Hartford, CT 2000-2004 Managed 1MM in annual revenue for a high volume store. Responsible for financial performance, safety and security, ordering and inventory control, payroll, cash logs, punch communication logs, P&L statements, reports, and reviews. Coordinated all promotional and retail setup including all holiday planning. Performed all employee hiring, training, development, and scheduling which also extended to the training of shift supervisors, assistant managers, and RMTs. AWARDS & ACCOMPLISHMENTSWebster Bank Top 1Starbucks Triple Crown AwardStarbucks Manager of the Quarter AwardFeatured in Article: Coffee, Sugar, and the Milk of Human Kindness New York Times; March 28, 2004.Spirit of Starbucks AwardGuest Customer Service Lecturer at the University of Hartford:Barney School of Business MBA Class 2004 - GuestSpeakerMEMBERSHIPS & AFFILIATIONSUniversity of Hartford Womens Advancement: Current Member Journey Home: Former Board Member 2010-2017West Hartford Chamber of Commerce: Former MemberYMCA, West Hartford, CT: Campaign Chair, 2009BNI Group (Business Networking of Connecticut): 2009 Middletown Downtown Business Commission: 2005OTHER EXPERIENCESLawn care team, Apostolic Fellowship Church: Current Atlantic Machine and Tool, 1980-1985Non-destructive testing inspector for Rolls Royce and Pratt and Whitney(OSHA compliance, Chemicals/Solutions) |
