| Candidate Information | | Title | Business Analyst Project Manager | | Target Location | US-IL-Western Springs | | Email | Available with paid plan |
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Click here or scroll down to respond to this candidateResume 7/17/24, 10:17 AMhttps://resume.creddle.io/ Page 1 of 2PROCESSENGINEER -BUSINESSANALYST - PROJECTMANAGERDYLANMEEKEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEmeek-a2b30378/Chicago, IllinoisI am a seasoned IT Professional with nearly a decade of Banking and Insurance IT experience in the roles of a Business Analyst, Process Engineer and Project Manager. I also have nearly a decade of sales experience selling IPaaS software and lumber across the entire lumber value chain and lumber related products. Through my sales and IT experience I have developed an ability that enables me to communicate with people across all levels of any organization in order to get the results and outputs needed for the delivery a product, project or service. My biggest achievements to date in the IT arena have been the complete overhaul of the change management process resulting in savings of over $350 000 per year and a reduction and e!ciency in call handling and processing resulting in a 10% improvement in a collections call centre. In the sales area I brought the largest corporate customer over to the company I worked for and grew that relationship into the second largest trading partner. EducationUniversity of PretoriaBA Psychology 2007Jeppe High School for BoysHigh School Diploma 2001EmploymentFlowgear Chicago, United StatesStrategic Account Executive Jan. 2024 to CurrentSales of an integration platform across markets from SMB to Enterprise and spanning all industries from Accounting, Manufacturing Banking, E-commerce and many more. Manage partner relationships from onboarding to implementation for the platform. Cold calling potential prospects, account and customer relationship management. Developing business plans to target di"erent market sectors Willow Consulting Johannesburg, South AfricaIndependent Consultant Aug. 2022 to June 2023Delivered the as-is & to-be Business and Technical Architecture for OMAR (Old Mutual Africa Region) Project Manager - designed and built a DevSecOps assessment, tool and reports for Absa Bank Facilitate information gathering sessions, document business and technical architecture. Documenting Daily stand ups, Managing the team, Project Status reports and presentations African Bank Midrand, South AfricaBusiness Analyst Sept. 2021 to Aug. 2022Overall Project Management Lead & Project updates to Banks Leadership Facilitated migration of Microsoft APS to AWSFacilitated license & servicing negotiations and agreements. Managed external vendors and internal resources.Managed requirements gathering and provided support to teams. Managed the vendor onboarding and procurement processes. African Bank Midrand, South AfricaProcess Engineer Feb. 2015 to Sept. 2021Analyzed, designed, reengineered and implemented processes. Frequent and e"ective written and verbal communication with all stakeholders proving updates, requesting information and resources Documented and presented processes and process enhancements to stakeholders. Documented business and system processesPerformed root cause analysis and designed solutions to resolve these issues. Identify process improvement opportunities by conducting focus groups, interviews, questionnaires, observing processes and spending "time on the oor" listening to calls and other interactions. Facilitated joint solution design sessions.Partnered with subject matter experts across a number of internal teams and external parties to gather requirements, dene timelines and plan the implementation of process enhancements Designed implementation strategies with business to support business operations with the new changes Ensure operational readiness for implementation by involving Change Management and all stakeholders a ready for the implementation from a people, process and technology perspective. Lead process improvement projectsDeveloped Standard Operating Procedure (SOP) documentation to support new and existing processes York Timbers Pretoria, South AfricaAccount Executive July 2010 to Nov. 2014Cross boarder sales and logistics for SADC regionBuilding strong relationships with key customers to ensure the sale of slow moving products Key account management for two of the largest corporate accounts Supply chain and customer management in peak times Thorpe Timber Company Germiston, South AfricaSales Representative Feb. 2009 to July 2010Selling of timer products across the entire value chain of production and customers Understanding the timber needs and applications in di"erent industries Matching exotic hardwood and imported timber to customer needs Selling timber and timber value added products to wholesale and retail customers Forest Products Africa Springs, South AfricaSales Representative Jan. 2007 to Feb. 2009Cold calling new and previous, no longer active customers. Accessing and developing appropriate o"ers for customers. Presenting products, pricing and o"ers.Overcoming objections and building strong relationships and partnerships. Facilitating credit applications and collecting payment. Accessing and passing claims where appropriate.ProjectsBusiness and Technical Architecture for OMARI worked with one of the largest insurers on the African Continent. This insurer had multiple operations in 17 di"erent countries, and with many of these operations being born out of mergers and acquisitions they ended up with a vastly wide range of systems often duplicating functions in the same areas. I was part of a team that led a project documenting the Business and Technical Architecture for the entire operation and the results of this enabled the business to make strategic decisions driving the business to be more e!cient, reduce software and licensing costs and ultimately provide a better service to their clients by leveraging best of breed technologies and having a single source of truth for the customer. DevSecOps - Tool, Assessment and reportI led a project with one of South Africa's largest banks running an initiative that oversaw the design, build and implementation of a DevSecOps maturity assessment tool. This tool was designed to assess the DevSecOps maturity for all areas of the bank. The assessment results produced a rating out of 5 for each area of the bank and based on that score the tool would then propose specic remedial actions for each specic area. Microsoft APS migration to AWSI ran a strategically signicant project for a bank. With an aging legacy on-prem system coming to end of life we needed to migrate ETL and other functionality to a cloud based system. The project posed a number of challenges and provided me the opportunity to work in areas I was previous not familiar with. Change Management - Paperless and enhancementsI completed a complete overhaul of the change management process resulting in savings of over $350 00 per year. After documenting the entire Software Development Life Cycle (SDLC) process and the role that change management plays, I was able to identify many opportunities for improvement. The most signicant was that a paper based system that posed signicant audit and regulatory risk was able to be electronic without signicant cost, along with this the time taken to get approvals was dramatically reduced and improved by having regular email alerts and escalation processes built in to expedite approvals. I also found an opportunity to reduce the frequency and unnecessary attendees at Change Advisory Board(CAB) meetings further reducing the cost of these meetings by introducing a classication for change types this also reduced the overhead on Business and IT executive sta" in the process as well. Call Centre Optimization and New Landing PageLed a project that completely redesigned the collections call centre landing page. The objective was to reduce the number actions taken by a call centre agent to reduce time spend on unnecessary task and making the agent more e!cient in call handling and processing resulting in a 10% improvement in the collections call centre. By listening to calls and working with the agents I was able to understand their end to end collections process and their frustrations with the system. The solution was a landing page that could accommodate all the functions, barring one, that the agent would need without having to ever navigate away from the landing page. Working with teams in IT, sales, payments, credit and Business Intelligence I was able to eliminate many steps and system processes to improve the performance of the agents and the systems supporting them. Transactional BankingDesigned, documented and implemented new processes for an entirely new division, Transactional Banking. With the opportunity to build a Transactional Bank from the ground up I was able to design, review and collaborate on end-to-end processes from scratch allowing me to build processes that were simplied and tailored to suite the strategic objectives of the business. Insurance Process AutomationThe insurance division of the bank was experiencing poor turn around time on claims and communication with client due to many ine!ciencies and manual tasks. Using OCR technology and process automation to we were able to simplify and reduce the time it takes to submit an insurance claim. We eliminated all manual tasks and repetative data capture between systems to drastically reduce the time from claim submission to agent review of the claim as well as increasing the productivity of the claim review agents as now their focus was on revising the claim rather than capturing data into two di"erent systems and then reviewing the claim Internal Communication Email AutomationImplemented an internal email communication system with the use of a third party supplier. Facilitated the integration of data from the company's Active Directory to the mailing platform enabling the internal communications team to generate content, target specic audiences, get user interaction data back for insights and always have and up to data mailing list. ActivitiesSABRIC (South African Banking Risk Information Centre) Management Committee Member 2016 - 2022 VolunteeringSandton Community Policing Forum Sandton Guardians 2016 to 2023 Sandton, Johannesburg, South AfricaCPF Member: 2016 - 2023Resume 7/17/24, 10:17 AMhttps://resume.creddle.io/ Page 2 of 2Sandton Guardians: Lead Guardian 2018 2023Sandton Guardians: Patroller and First Responder 2018 - 2023 |
