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M A N A G E M E N T P R O F E S S I O N A LK R I S T KH Y H A L T E RAdaptability and AnalyticalLeadership in developing, interpreting, andleading Implementation of policies,strategies, and outcomesHEDIS care cap closuresSupported Revenue Cycle ManagementactivitiesMicrosoft Office SuiteKronos, Peoplesoft, Paycor, ADPCentricity, GM, EPIC, Athena, e-Clinical,Allscripts, MediTechDevelop systems for tracking ISP, billing, andprogrammatic data as assignedHighly skilled and motivated professional with 20 + years in leadership and 23 years combined experience in Health Care and Human Service Operations. Proven ability to assess and manage complex problems. Successful with intense and demanding environments, providing decisive team leadership and structure with a record of motivating and developing employees. Purposeful, detailed-oriented, and highly motivated leader S K I L L SProfileE D U C A T I O NDuquesne University1994-1998BACHELOR SCIENCE NURSINGKeller School of Management2012-2014MASTER OF BUSINESS ADMINISTRATIONE X P E R I E N C EHCA Healthcare Hermitage, TNCrucial Care - Guidewell Orlando, FLPRACTICE MANAGER III - CARDIOLOGY 2023-2024Planned, developed, organized, implemented, and directed the day- to-day functions to ensure compliance, efficiency, and patient satisfactionManage staff performance including supervising,coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staffAddressed & solved issues raised by physicians, employees, and patientsProvides satisfaction and personal growth for employees. PHONE NUMBER AVAILABLEViera, FL 32940EMAIL AVAILABLEFACILITY DIRECTOR - EMERGENCY DOCTORS 2020-2022Planned, developed, organized, implemented, and directed the day- to-day functions to ensure compliance, efficiency, and patient satisfactionManage staff performance including supervising,coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staffAddressed & solved issues raised by physicians, employees, and patientsResponsible for profit and loss of the practiceProvides satisfaction and personal growth for employees. E X P E R I E N C E KHHealth First Medical Group Melbourne/Viera, Florida Successfully managed overall operations, development of the medical practice; Internal Medicine, Family Practice, Pediatrics, Gynecology, Neurology, and NephrologyManagement of 46 personnel: 12 Providers and 34 employees(interviewing, hiring, payroll, counseling, performance appraisals, discipline, and terminationBuilding management from maintenance, construction projects, and safety inspections for multiple facilitiesInformation resource and ambassador to patients, physicians, and staff Policy and Procedure Review CommitteePRACTICE MANAGER ~MULTIPLE SPECIALTIES 2014-2019A C H I E V E M E N T SSix Sigma Lean - Yellow Belt99th%tile Patient SatisfactionScoresExcellence in Leadership TrainingEffective Leader & SituationalLeadership, SMART goals,Positive Discipline, PerformanceEvaluation, High-PerformanceTeams, Managing Conflict in theWorkplace, EmotionalIntelligence, PerformanceManagement, H.R. EssentialsIntegration Committee, Council ofAccreditation (COA) Committee,Incident ManagementCommittee, Employee RetentionCommitteeOPTIONS PROGRAM MANAGER 2012-2014Policy and Procedure review and implementation following County/State/Federal guidelinesReview all department-generated Individual Support Plans budgets for service authorization and quality assurance standards Establish / Maintain positive and productive working relationships with outside agencies and County/State representativesLiaison with the agency's finance department as needed in tracking service authorization errors and billing resubmissions. Familylinks, Inc Pittsburgh, PASERVICE AUTHORIZATION MANAGER 2005-2012Familylinks, Inc Pittsburgh, PAPolicy and Procedure review and implementation; including County/State/Federal guidelines and Quality Assurance Standards Review all department-generated ISP budgets for service authorization Establish / Maintain positive and productive working relationships with outside agencies and County/State representativesDepartment contact for all external provider agencies requiring assistance with discrepancies through the Promise Medical Assistance system. Liaison with the agency's finance department as needed in tracking service authorization errors and billing resubmissions.