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PROFILEService-oriented ClientSupport Specialist commendedas a valuable team player withexpertise in maximizingcustomer satisfaction andretention. Has demonstratedstrong abilities in utilizinginterpersonal skills whileonboarding, training and forproblem resolution.PHONE NUMBER AVAILABLEEMAIL AVAILABLE924 Elm Ridge AveBaltimore, MD 21229Lead as a role model for team of 50+ Blue Crew employees by demonstrating commitment to excellence. Interfaced with hundreds of customers, managers, and employees to solve problems and deliver exceptional customer service. Professional adherence to company values at all times to ensure smooth operations during large stadium events. Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making. Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency. PROFESSIONAL EXPERIENCEIMANIHENDERSONClient Service CoordinatorCustomer AccountManagementCross-functionalCollaborationLeadership andStakeholder ManagementStrategic PlanningGrant Writing and FundDevelopmentData-driven DecisionMakingKey accounts developmentProject ManagementTechnical AnalysisCRM system proficiencySKILLSTEAM LEAD MANAGER,BLUE CREW - BALTIMORE, MDPHONE NUMBER AVAILABLEMARCH 2021- JUNE 2023Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team. Successfully implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates. Developed and groomed relationships with local businesses to establish continued use of reputable and reliable vendors. Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.ASST.PROPERTY MANAGER,ASCEND - SPRINGFIELD, MAJULY 2022 - MARCH 2023REALTOR,KELLER WILLIAMS INTEGRITY - ELLICOTT CITY, MDJANUARY 2016 - DEC 2021Successfully facilitated buyer clients through process to find and purchase home, guiding them throughout the home-buying process. Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements to minimize delays and challenges for clients. Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties. Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.EDUCATIONUNIVERSITY OF NORTHCAROLINA,GREENSBOROCommunication Studies,Human Dev. & Family StudiesMinor: Sociology,African American StudiesPATIENT CARE COORDINATORMVC TECHNOLOGY - COLUMBIA, MDMARCH 2019 - MARCH 2020Streamlined patient intake information into our new CRM program. Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes. Coordinated with insurance companies for accurate billing processing, reducing errors and financial discrepancies. Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey. Marketed to local doctor's offices and surrounding businesses to organize education events for current and prospective patients.CLIENT SERVICES COORDINATORRE/MAX ADVANTAGE - COLUMBIA, MDJULY 2012 - DEC 2015Improved office efficiency by implementing specialized systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.Accumulated necessary information from relevant parties and other real estate agents to ensure completion of necessary documents by their established deadlines. Prepared and finalized forms and permits for purchase documentation at closings. Produced a consistent guidebook of Standards of Procedures for future training and onboarding of team members.Organized events and gatherings for clients as part of relationship-building efforts, fostering positive rapport and loyalty among customers. Maintained comprehensive records of client interactions, enabling better tracking of service history and needs. Enacted new strategies for improving response times to client inquiries, resulting in more efficient resolutions and higher satisfaction rates.ADDITIONAL EXPERIENCETHE BLACKPROJECTGREENSBORO, NC -FOUNDER 2011-2014Prepared and submittedseveral grant proposals withmy co-founder; awardedtwo. Founded nonprofit in2011 with the mission ofproviding a collective onlinedatabase availablenationwide to youngstudents of color to educatein history and currentevents with forums to fostercritical discussion; growingskillsets such as communitygardening, homesteading,land acquisition, investmentplanning, and patron ledskill-sharing. Implementedhands-on community serviceprojects.Bolstered development of fundraising strategies such as grant writing and crowdfunding. Targeted vendor leads from local businesses to partake in events in community expos sponsored by HCFBECA. Canvassed donors over the phone or in person to assist with scholarship procurement. Tailored guest lists for registration and retention for future events. Tracked sponsorships throughout the solicitation process, from lead to completion, streamlining ease of access for donors. FUNDRAISING CHAIR,HOWARD COUNTY FOUNDATION OF BLACK EDUCATIONAND CULTURAL ACHIEVEMENT INC. - COLUMBIA, MDDECEMBER 2013 - AUGUST 2018