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Click here or scroll down to respond to this candidateCandidate's Name
Rockwall, TX, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEDual Citizen: United States / CanadaSENIOR PROGRAM MANAGEMENT DIGITAL TRANSFORMATION, TECH MODERNIZATION & CLOUDA results-driven Program Manager, with over 25 years of experience, adept at bridging the gap between business requirements and technical implementations. My track record includes successfully executing complex projects, integrating data, technology, and application software within cloud environments. I thrive in dynamic settings, adapt to changing priorities, and cultivate vibrant team cultures. As a creative thinker, I drive groundbreaking product development and elevate business performance.Agile & Waterfall Methodologies Earned Value (EVMS) Cloud Computing & Cloud Migration (AWS/Azure/GCP) AI/ML DevOps Mergers & Acquisitions Product Management Project Management Enterprise Program Management Office Strategic Sourcing Cross-Functional Collaboration Tolerance of Ambiguity ITIL (ITSM) PaaS / IaaS / SaaS Software Development Life Cycle (SDLC) Release Management Stakeholder Management Jira, AsanaRELEVANT EXPERIENCE AND ACHIEVEMENTSCreated Enterprise Program Management Office (PMO) strategy for the management of large, complex, mission-critical projects / programs whose success requires participation from multiple areas of the business. Implemented the strategy successfully with multiple clients which resulted in 20% reduced time to market, higher project efficiency by 50%, greater assurance of quality and customer experience and continuous improvement.Enterprise program leader for a joint venture between ConAgra and Cargill (Ardent Mills) to develop and delivery of a 100% cloud enabled solution on Microsoft Azure platform with on-demand IS scalability and a loosely coupled tightly integrated Velcro Architecture (SaaS/IaaS) which was modular and more responsive to change.o100% Public Cloud enabled resulting in a double-digit reduction in IT OPEX. No overhead or real estate cost.o90% improvement in Finished Products KPI (60 vs 600 errors yearly)oSimplified the IT landscape by reducing over 360+ applications to 37oRedesigned Order Management system executed 475,000 transactions successfully per week with a success rate of 99.98%oAligned business and technology strategies using agile SAFe methodologies (PI Planning, Release Management, CI/CD, DevOps, etc.).oLed the end-to-end management of SaaS applications, including deployment, configuration, and optimization, resulting in a 20% increase in user adoption and a 15% reduction in operational costs for multiple enterprise clients.oImplemented cloud financial operations, ensuring compliance with federal regulations and reducing costs by 10% within three months.oOrchestrated the successful deployment of Salesforce CRM solution across multiple business units, enhancing customer relationship management processes and increasing operational efficiency by 30%.As a Cloud Transformation Program Manager (DOW and DuPont) created a cloud adoption and migration strategy on Azure (PaaS) and AWS (IaaS/SaaS) for 20 discrete cloud workloads as defined across a $211M addressable baseline of 3497 applications targeted for decommissioning and rationalization with a 5-year NPV on conservative scenarios equal to $87M - $102M.Managed the end-to-end development and launch of an AI-driven recommendation engine for an e-commerce platform, resulting in a 20% increase in user engagement and a 15% boost in sales conversion rates.Developed and delivered a comprehensive Agile Product Management and Release Management training program for project teams, enhancing product management skills and methodologies, which resulted in a 30% increase in project efficiency and a notable improvement in team collaboration and product delivery timelines.Highly proficient with Microsoft Office tools: Managed comprehensive project plans, financial reports, and stakeholder presentations using MS Office tools, ensuring effective communication and alignment with business goals.Proficient with productivity tools: Utilized SharePoint and Confluence for document management and collaboration. Implemented dashboards to monitor project performance and track key metrics.EXPERIENCESr. Program Manager Global Procurement 4.0 Digital Transformation (Contract Indorama Ventures)Boston Consulting Group Southeast Asia, Bangkok, Thailand / Houston, TX August 2023 May 2024Contracted PMO leader and Executive Advisor to Sector Presidents, Financial Services Officers and Chief Procurement Officers (e.g. CPET, IOD, & Fibers) for BCG-Southeast Asia and the design and launch of the Enterprise / Global Program Management Office (EPMO) for Indorama Ventures, a petrochemical company spanning Bangkok, Thailand, and Houston, TX. The mission was to standardized project management processes (SAFe Agile/Scrum and waterfall methodologies) and enhance overall project governance for their comprehensive digital transformation across multiple complex workstreams including Total Procurement Value (TPV), Value Delivery, Organizational Effectiveness and Transition, Global Business Services. Key achievements included spearheading the SAP / S4Hana upgrade, leading a Next Generation Contract Lifecycle Management (CLM) solution selection for a Source-to-Contract (S2C) vendor. GEP SMART, CLM software offered contract management capabilities and robust data strategy for the required analysis of performance, integrating generative AI technologies for supplier selection and demand forecasting.Strategic Alignment: Aligned the EPMO with the organizations Global Procurement 4.0 Digital Transformation business strategies and objectives to ensure that it supports the overall vision and mission. SAFe PI Planning techniques utilized for planning and delivery of Quarterly milestones. Introduced agile methodologies to the project lifecycle, resulting in a 15% increase in project velocity.Effective Governance: Developed and implemented PMO policies, charters, implementation, change management and release management strategies to ensure consistent project management practices across the enterprise. Facilitated quarterly planning, Program Increment (PI) Planning and release planning with business owners, scrum team, application managers and relevant business stakeholders in support of initiatives.Resource Optimization: Efficiently allocating resources and managing project portfolios across three workstreams for better resource utilization and cost savings.Value Realization: Demonstrating the value-added proposition of the EPMO through improved project success rates, reduced risks, and enhanced decision-making. Achieved $104M cost reduction within the TPV workstream (first 6 months).Sustainability: Elevate procurement sustainability to world class through the introduction of BCGs ESG Lighthouse to shape a cutting-edge sustainability framework, embedding ESG considerations into the procurement lifecycle, and deploying digital solutions for a sustainable transformation.AI Driven Procurement Transformation: Spearheaded the roadmap for integrating AI/ML capabilities for contract review automation reducing contract review time by 25%; supplier performance prediction to improve sourcing decisions by predicting supplier performance by an expected 80% precision and resulting in an expected cost savings of $1.2M.Data Strategy: Overseeing the development of a robust data strategy using Power BI in the S2C context with GEP (AI Powered) Procurement Software to provide a structured approach to an effective data strategy and governance framework to outline policies, processes, and responsibilities for managing data quality, security, privacy, and compliance throughout the S2C lifecycle. Successfully managed the comprehensive upgrade of the SAP S/4HANA system, overseeing the planning, execution, and deployment phases, resulting in a seamless transition with zero downtime and enhanced system performance.Standardization: Established a central repository in MS Teams and SharePoint of project management knowledge, skills, and standards to ensure consistency and best practices.Stakeholder Engagement: Gained stakeholder acceptance and support for successful EPMO implementation.Continuous Improvement: Monitored, measured, reported progress, held regular retrospectives allowing for adjustments and ongoing enhancements.Management Consultant / Program Management - Tech Modernization-CIO / Cloud AdvisoryCognizant Consulting, Plano, TX May 2021-June 2023PepsiCo Global Strategic Azure / SAP Cloud Enablement / Migration (August 21August 22):Enterprise Program and Portfolio Management of a $35 million Global Cloud Acceleration and Value Office Migration Program, aligning business and technology strategies for 8 global Cloud Migration initiatives utilizing Agile SAFe Methodologies for PI Planning and a release management strategy.Global Programs included: Azure SAP Cloud Migrations (NA, AMESA, ESSA, India and APAC); Oracle E-Business Suite (EBS) migration (Vietnam); Tableau Cloud Migration (Russia), and SQL / Oracle Cloud Data Migrations (LATAM)Developed financial plans, monitored IT expenditure and advised on budget options resulting in a reduction of overall annual Information, Communications and Technology (ICT) spend of 31% by function (e.g. Data Center, Application, Service Desk, etc).Outlined an approach converting existing SAP ERP system to S/4HANA to test the services and scalability with a cloud-based deployment and the management of the infrastructure, security and system maintenance versus the on-premises abilities and hosting in existing data centers.Enhanced Pepsis digital preparedness, ensuring each transformation program contributed to future digital readiness.Developed financial plans, monitored IT expenditure, and advised on budget options.Utilized Atlassian Jira for program deliverables.Bank of Montreal Cloud Adoption (August 22 June 23):Aligned BMOs Enterprise Azure Cloud Adoption initiative with enterprise objectives.Designed and implemented a Cloud Adoption Roadmap, enhancing customer journeys, online/mobile banking platforms, data analytics. Implemented an agile/scrum delivery framework for developmentExpected outcomes: 30% increase in customer acquisition/retention, 40% decrease in operational costsCVS GCP Migration and PMO SAFe-Based Agile Delivery (November 22March 23):Orchestrated a Proof-of-Concept data migration, achieving 25% faster processing on Google Cloud Platform.Ensured 99% data accuracy during migration, mitigating risks for critical operations.Led strategy sessions for an Active Health Management cloud migration, planning AI/ML initiatives.Utilized Asana and Planview for task management and following agile/scrum methodologies.Knights of Columbus ServiceNow and Navvia Implementation (May 21 August 21):Spearheaded a $2 million ServiceNow and Navvia Implementation, streamlining ITSM processes. Utilized Archer for Risk Management.Created an operational model framework, achieving 30% operational efficiency gains.M&A Integration Leadership:Provided technical prowess, project management, and leadership for successful technology integration during M&A activities.Ensured effective handling of technical aspects, navigating complexities, and contributing to seamless integration of technology and systems.M&A Integration Program Lead Salesforce Systems & AWS Cloud Integration (Contract Robert Half)Salesforce, Dallas, TX March 2020May 2021M&A Integrations: Orchestrated Salesforce system integration and process optimization for AWS Cloud, reducing operational costs by 25%. Collaborated with Tableau, MuleSoft, Velocity, ClickSoftware, and Evergage.oOrganized and spearheaded the successful integration of Oracle NetSuite with acquired companies into the Salesforce ERP ecosystem, streamlining operations and enhancing data consistency across platforms.Salesforce Service Cloud Migration: Created a strategy/roadmap and led the migration of from acquired Tableaus ServiceNow Platform to the Salesforce Service Cloud improving service delivery times by 20%.Salesforce Sales Cloud Implementation: Provided a current state analysis Salesforce Sales Cloud usage within the acquired organization(s). Identify any customizations, integrations, and existing processes. Managed the end-to-end implementation / deployment of Salesforce Sales Cloud and Service Cloud for several acquired organizations with 500+ employees, resulting in a 35% improvement in sales processes and customer service efficiency.Technical Assessment and Due Diligence: Evaluated potential acquisition targets, identifying risks and opportunities, contributing to informed decision-making (30% improvement).Value Realization: Enhanced customer satisfaction (15%) and employee engagement (20%) through value-focused M&A efforts.Stakeholder Management: Ensured seamless integration by effectively communicating with executives and business units.Program Execution: Achieved a 20% improvement in service delivery times by migrating Tableaus ServiceNow services to Salesforce Service Cloud.Measurable Outcomes: Delivered quantifiable results, reducing operational costs by 15%. Managed the end-to-end development and launch of an AI-driven recommendation engine for the platform, resulting in a 20% increase in user engagement and a 15% boost in sales conversion rates.Change Management Excellence: Recognized for fostering positive cultural alignment during transitions.Management Consultant / Program Management - Cloud DeliveryWipro Limited, Plano, TX July 2019February 2020AWS Go-Live (Phase 1): Led a 15-member on-shore team, achieving PHEAAs first AWS go-live for mainframe and infrastructure, meeting critical federal commitments and FEDRAMP approval in 2020. Utilized Atlassian Jira and Planview for program management and utilizing agile methodologies.SAFe Agile Program Increment Planning: Directed Infrastructures inaugural SAFe Agile PI planning sessions, optimizing resources for the 2020 delivery. Facilitated quarterly planning, Program Increment (PI) Planning and release planning with business owners, scrum team, application managers and relevant business stakeholders in support of initiatives.Cost-Efficient Cloud Financial Operations: Implemented PHEAAs first cloud financial operations, realizing over 10% savings within three months.End-of-Life Infrastructure Assessment: Collaborated on assessing on-prem infrastructure components reaching end-of-life.Strategic Vision for Rapid Growth: Drove Cloud Adoption strategy, providing technology vision for commercial business growth.Quantifiable Impact: Recognized for tangible results, including successful go-live, financial savings, and compliance with federal regulations.Senior Manager, Product Management / Customer Experience - Sky-high / MVision CASB Enterprise Security PlatformMcAfee, Plano, TX March 2018July 2019Visionary Roadmap Development: Crafted and executed a enterprise-wide product roadmap for the Sky-high / MVision Cloud Access Security Broker (CASB) enterprise security platform, aligning short and long-term priorities.Engagement Management Strategy: Streamlined CASB implementation to secure traffic between and organizations on-premises network and cloud services, including Software as a Solution (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) and the integration with Identity and Access Management (IAM) systems to enforce access controls and authentication fostering strong customer and partner relationships.Team Leadership: Led a team of 20 consultants and 8 Customer Success managers including the development and launch of a new SaaS product, resulting in a 20% increase in monthly recurring revenue within the first quarter.Operational Synergies: Reduced risks and implementation time by 70%, enhancing business agility.Financial Impact: Spearheaded a $14 million increase in subscription revenue.Operational Efficiency: Improved first response resolution by 25%.Customer Interaction Optimization: Implemented a customer feedback loop, resulting in a 10% increase in customer satisfaction ratings and a 15% decrease in churn rate.Senior Program Management Advisor (Contract Insight Global)IBM, Dallas, TX June 2017-March 2018Guided Large Complex Programs: Advised IBM customer organizations (including American Girl and Navy Exchange Command) on programs exceeding $10 million. Utilized Deltek Cobra to ensure compliance with EVMS requirements and manage project performance.Cloud Adoption and Digital Strategies: Led decision-making for Microsoft Dynamics transition, leveraging Agile Methodologies.Vendor Assessment and Cost Savings: Achieved 25% cost savings by optimizing website, mobile app, and forms development.PMO Strategy Development: Formulated a robust agile PMO strategy for Navy Exchange Command.Efficient Vendor Selection: Streamlined fraud software evaluation, enhancing selection processes.Quantifiable Impact: Reduced costs, improved security compliance, and optimized vendor selection.Cloud Migration Program Director / Practice ManagementTata Consultancy Services, Ltd., Edison, NJ May 2013June 2017P&L Management and Revenue Growth: Managed a $45M P&L, contributing to $12M in new professional services bookings. Doubled and repositioned cloud consulting capabilities.Operational Efficiency: Reduced sales costs by 37%, increased gross margins by 20%, and decreased operating costs by 25%.Business Model Restructuring: Transitioned from transactional to solutions-focused, further reducing operating costs.Ardent Mills Cloud Transformation: Achieved the first 100% Public Cloud Enabled Solution (Azure) and transitioned to Microsoft Dynamics GP for ERP. Orchestrated the successful deployment of Salesforce CRM solution across multiple business units, enhancing customer relationship management processes and increasing operational efficiency by 30%.Led the end-to-end management of SaaS applications, including deployment, configuration, and optimization, resulting in a 20% increase in user adoption and a 15% reduction in operational costs for multiple enterprise clients.Client Portfolio Expansion: Fortune 500 clients included DOW, DuPont, Bank of America, and moreGlobal Delivery Model Optimization: Orchestrated a global delivery model with 30+ offshore and 20 onshore consultants. Implemented Agile / Scrum Frameworks for DOW, DuPont, American Airlines, UPS and several others.Best Practices Development: Created well-defined best practices for transformation programs, including analysis, planning, design, and implementation.Service and Release Management Strategy: Developed and delivered Service and Release Management strategies for financial institutions (Bank of America, Western Union, Bank of Montreal). These strategies led to significant cost reductions, enhanced customer satisfaction, and improved overall efficiency.SAFe Principles Implementation: Utilized SAFe principles for PI Planning, DevOps and CI/CD, projecting 20-30% cost savings for digital transformation of logistics platform with UPS.Program Management Lead (BMO): Accelerated BMOs IT maturity level in ITSM/ITILv3 Best Practices.End-to-End Process Approach: Focused on Incident, Problem, Change, and Asset/Configuration Management.ADDITIONAL EXPERIENCESenior Program Management Consultant (Cloud Migration and Tech Modernization): Infosys Limited, Plano, TXSenior Program Manager (Contracted): TMN Global (Cartesian Consulting) Projects included:Senior Program Manager (Tech Modernization): Hewlett Packard, HP, Dallas, TXSenior Program Manager (4G Deployment): Time Warner Cable Inc, New York, NYSenior Program Manager (Interactive TV): Comcast Cable Company, Philadelphia, PADirector, Program Management (Content Management System): Motorola Home & Network Mobility Somerset, NJDirector PMO: Leapstone Systems, Inc. Somerset, NJ (Acquired)Principle: WinDon, Inc. Dallas, TX (Merger)Senior Manager (CLEC, OSS/BSS): Deloitte Consulting, Dallas, TXMilitary ServiceHonorable DischargeUnited States Navy: Radioman First Class (SW)EDUCATIONMaster of Business Administration MBA: University of Michigan-Ann Arbor December 1995Bachelor of Science: Business Administration: University of Maryland-College Park May 1985CERTIFICATIONSProject Management Professional (PMP) (US Navy Program Certification) Agile Certified Professional (PMI-ACP) ITILv3 Foundation AWS Cloud Practitioner Essentials AWS Migration Ambassador Foundations (Business) AWS Partner Essentials Accreditation (Sales) Google Generative AI Intensive Cloud Computing Hands-on Training (AWS, Azure, Google Cloud Platform and Oracle Cloud Infrastructure) |
