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Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEEXECUTIVE PROFILEDynamic and results-oriented professional with a proven track record in providing technical and operational support across diverse industries. Skilled in conducting thorough analysis of business processes, translating requirements into technical specifications, and collaborating with cross-functional teams to implement innovative solutions. Proficient in SharePoint administration, system testing, and user training to drive successful project outcomes.CORE COMPETENCIESBusiness Process AnalysisRequirements GatheringTechnical DocumentationStakeholder CollaborationSystem Testing and UATSharePoint AdministrationData Analysis (Tableau, Power BI)Project ManagementTroubleshootingResult ExecutionReports/DocumentationCommunication SkillsTime ManagementAttention to DetailConflict ResolutionSalesforce AdminCustomer SuccessInterpersonal SkillsProblem SolvingTeam ManagementProcess ImprovementQuality AssuranceConflict ResolutionStrong LeadershipAnalytical ThinkingData and Business AnalyticsProject ManagementPROFESSIONAL EXPERIENCECACI INTERNATIONAL LLC (CDC)05/2022-PresentJOB TITLE: Public Health AnalystConduct thorough analysis of existing business processes and systems within CDCs Immunization Safety Office and Healthcare Associate Infection/Antimicrobial Resistance Program.Developed Standard Operating Procedures for Power BI usage and Outlook contact management, enhancing team efficiency.Managed SharePoint sites and Outlook mailboxes, providing vital support for the Freedom of Information Act (FOIA) team.Support project initiatives for DHQPs Technical Assistance, Evaluation & Capacity Building, and Health Equity teams.Enhanced functionality of external SharePoint site, optimizing user experience and meeting evolving business needs.Facilitated system testing, data quality assessments, and user acceptance testing (UAT) to ensure solution alignment with business requirements.Provided training and support to end-users, ensuring successful adoption of new systems and processes.CAPITAL ONE (Apex Systems)10/2021-05/2022JOB TITLE: MARKETING ANALYST (Messaging Support Specialist)ATLANTA, GAUtilized Capital Ones framework to build, test, and release digital messages, ensuring accurate messaging logic within banking applications.Conducted data analysis using Tableau, Splunk, and other sources to support project objectives.Collaborated closely with team members to communicate project status and deliverables.Managed personal Kanban board to prioritize and track project tasks effectively.STARBUCKS (Apex Systems)06/2020-09/2021JOB TITLE: BUSINESS SYSTEMS ANALYSTATLANTA, GASupported contract administration processes by onboarding new suppliers and facilities contracts in Ariba.Streamlined reporting processes and reviewed internal webpages for improved content administration.Leveraged Web browsers, Xcode, and Android Studio to test messaging across various channels.SOUTHERN COMPANY (3CI)12/2019-06/2020JOB TITLE: UNITE PROGRAM ADMINISTRATORATLANTA, GAProvided administrative support to a consortium of 22 IT departments across the U.S.Support SharePoint 2010, 2016, and 365 sitesBuilding sites, pages, lists, and librariesUser management and securityMaster page managementOwned the UNITE survey process using Survey Monkey and Google FormsProvided support to Best Practices teams.Organized and coordinated offsite, face to face, and virtual meetings.Prepared and tracked and submitted expense reports.Compiled and distributed meeting minutes.Compiled information for reports, documents and proposals.Collated and assembled materials, arranged meetings/presentations.WOODRUFF ARTS CENTER (OPTOMI)12/2018-12/2019JOB TITLE:SHAREPOINT ADMINISTRATORATLANTA, GAManaged all aspects of software updates and patched implementation in both network environments.Provisioned and configured SharePoint Sites in both Classified and Non-Classified SharePoint environments.Collaborated with multiple departments and application leads to successfully integrate SharePoint applications with non-SharePoint applications and improve business processes.Researched and gathered materials as well as interfaced with customer and other vendors to determine end user needs for documentation.Trained personnel by conducting traditional sessions such as, classroom training, workshops, seminars, demonstrations, brown-bags, and one-on-one training.Conducted Train the Trainer sessions for customer support personnel on formal and informal system and software application usage.Monitored issues and provided support by routinely testing the functionality, usability, and accessibility of online database features and various applications.Performed troubleshooting and handles escalated issues; ensures minimal disruption and efficient operational support.Provided support to project developers for troubleshooting and debugging customizations.STRAYER UNIVERSITYBACHELOR OF ARTS IN BUSINESS ADMINISTRATION ANDHUMAN RESOURCE MANAGEMENT Completed 60 credit hoursBROWN MACKIE COLLEGEASSOCIATE IN ARTS IN EARLY CHILDHOOD EDUCATION 05/2011UDEMY ONLINEPROJECT MANAGEMENT COURSE 09/2019