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Click here or scroll down to respond to this candidateCandidate's Name 194 months = 18 yearsOBJECTIVETo continue to build on my Information Technology background, gaining further knowledge and experience, along with the necessary techniques to continue to work using a variety of theoretical as well as technological perspectives in an organizational setting.SUMMARY OF QUALIFICATIONSI have over15 years experience in Information Technology, Management and Teaching, focused on meeting objectives and exceeding expectations. My technical experience includes Windows and Mac Installation and Upgrades, Apple iOS, Word and Excel, Ticketing Systems, Reimaging PC's, Active Directory, Windows Migrations, Troubleshoot Network Server's, Routers, Switches and wireless access points.EDUCATIONMaster of Science degree in Information Systems Technologies. Concentration: Management & Management of Information Systems. Wilmington University, New Castle, DE, 2014Master of Science degree in Information Systems Technologies. Concentration: Information Assurance, Wilmington University, New Castle, DE, 2011Master of Science degree in Information Systems Technologies. Concentration: Internet & Web Page Design, Wilmington University, New Castle, DE, 2009Bachelor of Science Degree in Behavioral Sciences, Wilmington University, New Castle, DE, 2007PROFESSIONAL EXPERIENCECurrent: (contractor) Independent Technology Support Specialist.Blue Cross Blue Shield, Columbia, SC 11/2019 01/2020 14 monthsTechnology Support Specialist 1, Contract Complete (09/2020 01/2021)Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes in a Help Desk environment.Support external web and password platforms.Provide guidance in resolution of application, hardware, and software problems.Monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.Technology Support Specialist 1, Contract Complete (11/2019 09/2020)Support external web and password platforms.Provide technical support to customers using hardware and software programs.Displayed strong interpersonal skills with all customer/vendor interactions.Ebryte, Greenville, SC 06/2019 08/2019 2 monthsIT Technician 2. Contract completeDiagnose Repair\Reimage laptops for Richland County School District.Exelon, Carney's Point, NJ 12/2013 10/2018 58 monthsComputer Technology SpecialistEncrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.Monitor use of data files and regulate access to safeguard information in computer files.Monitor current reports of computer viruses to determine when to update virus protection systems.Modify computer security files to incorporate new software, correct errors, or change individual access status.Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.Train users and promote security awareness to ensure system security and to improve server and network efficiency.Lee County School District, Bishopville, SC 09/2011 11/2013 26 monthsNetwork Desktop Support SpecialistAnswer user inquiries regarding computer software or hardware operation to resolve problems.Enter commands and observe system functioning to verify correct operations and detect errors.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Refer major hardware or software problems or defective products to vendors or technicians for service.Develop training materials and procedures, or train users in the proper use of hardware or software.Confer with staff, users, and management to establish requirements for new systems or modifications.Prepare evaluations of software or hardware, and recommend improvements or upgrades.monitoring, and installing data communication equipment and software.South Carolina State Head Start Association, Hartsville, SC 02/2011 12/2012 22 monthsWeb AdministratorBack up or modify applications and related data to provide for disaster recovery.Determine sources of Web page or server problems, and take action to correct such problems.Review or update Web page content or links in a timely manner, using appropriate tools.Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.Diagnosed and resolved all network related issues.Implement Web site security measures, such as firewalls or message encryption.Administer internet or intranet infrastructure, including Web, file, and mail servers.Test backup or recovery plans regularly and resolve any problems.Monitor Web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.Implement updates, upgrades, and patches in a timely manner to limit loss of service.Collaborate with Web developers to create and operate internal and external Web sites.Nugeneration Images Media Group, Dover, DE 01/2004 01/2010 72 monthsInformation Technology ManagerManage and backup security systems.Meet with staff to discuss and resolve technical issues.End user support.Asset Management.Supervise staff.Consult with users, management, vendors, and technicians to assess computing needs and system requirements.Update and maintain the use of technical standards. |
