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ExperienceValley Healthcare Systems, INC Human Resource AssistantStreet Address  06/01/2022- PresentMay Contact Supervisor: Ymeoshi Blue, CHRO Full time: 40 Hours/ WeekCorresponding with applicants and prospective candidates.Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulationsProviding Human Resources policy consultation and/or regulatory guidance and services to managers, leaders, or supervisorsPlanning, and facilitating companywide events, press conferences, and employee morale activities while maintaining set budget.Review resumes, schedule, and complete interviews.Creating employee engagement plans, getting necessary budget approval and initiating activitiesTalent Acquisition, RecruitmentAct as mediator and voice between upper level c- suite and lower-level staff to maintain employee morale.Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters.Maintaining physical and digital files for employees and their documents, benefits, and attendance recordsUpdating HRSA, HRIS Paylocity to ensure candidates and staff remain in good standing federal qualifications.Ensuring that applications are completed correctly and required supporting materials have been provided.Responsible for all HR documentation for the OSVEntering, updating, and reviewing data and records.Piedmont Fayetteville Hospital Patient Experience Rep.1255 Hwy 54 W, Fayetteville, GA 30214 06/01/2022- PresentMay Contact Supervisor: Ambria Edwards Part time: 24 Hours/ WeekServes as a liaison between the organization, patients, and patients' relatives.Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members within upper management and the Executive team.Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.Works hand and hand with work compliance officers and corporate Lawyers to ensure proper resolutions.Highly discreet, ethical and maintains confidentiality.Piedmont Midtown/Northside Patient Access- Financial Rep.100 Frist Court Columbus, GA 31909 04/21/2021-09/23/2023710 Center Street Columbus, GA 31901 Part time: 30 Hours/ Week May Contact Supervisor: Brittney WrightRemains knowledgeable with patient financial services, patient access, and health information systems.Displayed strong analytical, interpersonal, customer service, communication, and critical thinking skills.Maintains production systems to ensure reliable performance. Provided day-to-day operations support to patients as required.Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.Performs data analysis to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting. Identified policies and requirements that drive a specific solution.Provides ongoing application support and troubleshoots problems when they arise.Answers inbound calls to answer patient questions and to forward any health questions to nurses for return calls concerning prescriptions, diagnoses, etc. Documented details of calls and patient interactions in the appropriate systemsNavigates multiple systems, programs, and screens at the same time.William E Roundtree MD, PC Medical Assistant & Front Office Assistant1716 Beuna Vista Road Columbus, GA 31906 01/07/2017- 05/30/2022 May Contact Supervisor: Teresa Roundtree Part time: 30 Hours/WeekAssisted physicians, nurses, and other medical staff by performing administrative and clinical duties under the direction of a physician.Scheduled appointments, maintaining medical records. Clinical duties may include, such preparing the treatment room for patient exams, recording patient medical history, and cleaning and sterilizing medical equipment.Screened telephone calls and visitors; used communication and interpersonal skills to greet patients, visitors, and employees; and resolved routine and complex inquiries.Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, administer medications and document all information in patients chart.Secures patient information and maintains patient confidence by completing and safeguarding medical records, keeping patient information confidential.Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.Piedmont Northside Medical Assistant; Unit Secretary100 Frist Court Columbus, GA 31909 08/10/2015-04/19/2021May Contact Supervisor: Michelle Vanhook Part time: 36 Hours/ WeekProvided direct and indirect patient care as a member of the healthcare team and assists other members of the team as needed.Remained accountable for direct patient care.Received directions from registered nurses and physicians to perform nursing interventions to achieve treatment goals.Provided care to patients from birth through the lifecycle, demonstrating competency with treatments, procedures, and equipment appropriate to the clinical setting and hospital policy.Performed clerical and receptionist duties while providing quality customer service.Maintained any required clinical competencies specific for department assigned.EducationHigh School Diploma, Hardaway High School, Columbus, Georgia- May 2015Certificate, Nursing Assisting, Columbus Technician College, Columbus, Georgia- May 2015 FQHC, Georgia Gateway Community Partner, 2022Certificate. Human Resource Generalist, 2024Associates Human Resource Management, Columbus Technical College- Columbus, Georgia 2025