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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Plainfield, ILSUMMARYSeasoned Operations Specialist with 20 years of experience in logistics and customer relations. Excelled in brokerage and operational roles at Schneider International Logistics; adept in negotiation, problem-solving, and maintaining accuracy in high-pressure environments. Seeking to leverage expertise in account and project management to drive success as an Operations Specialist.WORK EXPERIENCESchneider International Logistics Chicago, ILBrokerage Specialist Senior Sep 2020 - Present Manage end-to-end order processing, troubleshooting issues, and negotiating market rates to maintain robust customer and carrier relationships. Utilize various technologies, including customer and carrier portals, to enhance communication and streamline operational efficiency. Analyze service defects and patterns to identify root causes and relay service delivery challenges to relevant parties. Maintain accurate customer, carrier, and shipment records across systems, providing team support and ensuring seamless billing and reporting processes.Freight Broker Apr 2019 - Sep 2020 Negotiated freight rates, fostering long-term relationships with clients while ensuring mutual profitability and satisfaction. Coordinated effectively between shippers and carriers, resolving service issues to maintain high levels of customer satisfaction. Expanded the customer base by identifying prospects and securing transportation contracts through lead generation and referrals.AT&T Chicago, ILOperation Specialist Oct 2003 - Jul 2018 Managed network and voice service orders, ensuring accurate capture of specifications and requirements from initiation to successful implementation. Coordinated with cross-functional teams to develop workflow timelines, contributing to the seamless delivery of customer projects. Conducted comprehensive reviews of system databases to verify consistency and completion of order elements, enhancing process integrity. Provided troubleshooting support alongside technical experts, addressing customer issues to maintain high levels of satisfaction. Utilized online analytical tools to generate reports on provisioning, maintenance, and billing, aiding in effective stewardship of customer accounts.EDUCATIONJoliet Junior CollegeCertificate, Supply Chain and Logistics Management Joliet, ILUniversity of ChicagoCertification, Project Management Certification Course Chicago, ILComputer Learning Centers Chicago, ILCertificate, Business Systems and Network Administration Certificate |
