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Click here or scroll down to respond to this candidateCandidate's Name
Administration and SalesAlgonquin, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position as a Service Professional in a company where I can use my extensive knowledge in customer service with excellent communication skills. EMAIL AVAILABLE is the best email to reach me. Thank you. Authorized to work in the US for any employerWork ExperienceBartender/ServerX-GolfFebruary 2022 to PresentBartender/Sever. Assist with simulator golf course game. Set up and clean up. Team player.Bartender/Cook/ServerTwisted Rose-Algonquin, ILApril 2021 to December 2023Responsible for opening and closing the restaurant. Restock bar and kitchen inventory. Troubleshooting equipment.Maintain the restaurant regularly to comply with health/food/safety and financial regulations. Serve with a smile and provide excellent service.Service Desk AnalystCareTech Solutions-Troy, MIAugust 2015 to December 2015 Received incoming calls from Client Community and provided first level IT support, including verifying client information and troubleshooting. Researched and resolved questions via telephone calls, emails, and call backs in a timely manner, in accordance with standards. Assisted in resolution of user and support issues. Provided accurate and creative solutions per user problems of moderate nature to ensure user productivity. Experience in resolving escalated customer and vendor issues in healthcare information technology. Ability to troubleshoot, analyze and resolve customer concerns. Sales RepresentativeNordstrom-Clinton Township, MI2015 to December 2015 Primary Goal was to sell high-end merchandise to the clientele. Worked on Creating Customer Relations by keeping in contact with clients via telephone, email or mail. Worked on register. Successfully reached my department sales goal. Interacted with customers and ensuring great customer service. Replenish Inventory Remove merchandise that has been discontinued and prepared for shipment. Loan OfficerTown and Country Mortgage-Troy, MISeptember 2013 to April 2014 Created Introduction Newsletters, marketing brochures and fliers to establish new clientele. Used Outside sales techniques to create a customer pipeline. Assist Clients with the mortgage process.Loan OfficerFirst American Funding Co-Schaumburg, ILSeptember 2010 to January 2011 Assist clients with the mortgage process and advice on loan structure to fit the client's financial needs. Handle a wide variety of complex and confidential situations while resolving conflicts involving the clerical and administrative functions of the office. Responsible for confidential and time sensitive material, prepare routine advanced correspondence including letters and reports.Senior Mortgage BankerHome Financial Group Inc-Chicago, ILMarch 2007 to October 2008 Assist clients with the mortgage process and advice on loan structure to fit the client's financial needs. Handle a wide variety of complex and confidential situations while resolving conflicts involving the clerical and administrative functions of the office. Responsible for confidential and time sensitive material, prepare routine advanced correspondence including letters and reports.Office ManagerMidtown Mechanical Corporation-Chicago, ILJune 2006 to November 2006 Responsibilities included managing and organizing all office duties. Maintaining records, Accounts Receivable, Accounts Payable. Responsible for the company's Payroll, scheduling, writing out all the contract/bids for new work projects. Kept all staff informed and updated throughout the day. Senior Mortgage BankerPrime Financial Group Inc-Sterling Heights, MIFebruary 2005 to June 2006 Analyzed and verified all required submitted documentation for the application approval process, such as pay stubs, individual or business income tax, W2's, credit report, bank statements and investment accounts. Recommended ways to invest funds properly and setting up the client to ensure that I have presented the best possible loan scenarios before the commitments are in place when purchasing a home or business. Worked with numerous wholesale lenders to develop a business partnership not only to receive the best rates, close loans in a timely manner but to ensure all parties are working for a successful closing. Responsible for soliciting, negotiating and closing deals, by making arrangements with clients and their agents from companies such as Title, appraisal, condominium associations, insurance and real estate bureaus from all over the country. Arranged meetings, scheduling appointments, prepare compelling presentations in person or on the phone with clients, business associates, agents and companies Conducted a financial risk assessment and decide if loan is approved or denied by processing the loan from beginning to the end. Started the process with choosing an appropriate lender and made difficult last minute decisions while ensuring the closing will not be delayed. Multitasked variety of responsibilities promptly and with urgency. In charge of meeting scheduled deadlines, incoming and outgoing invoices, data entry and data tracking. Made sure all files and loans are up to date, keeping track off all the orders placed and ensuring the loans are ready to close in a timely manner as agreed on contract. Mortgage BankerRock Financial-Auburn Hills, MIJuly 2003 to March 2005Responsibility included converting incoming calls from prospect clients into mortgage applications for loans. Assisting clients with the mortgage process and advising on loan structure to fit the client's financial needs.Networked within the community to obtain potential clients. EducationHigh school diploma in Business AdministrationMacomb Community College - Macomb, MI2011 to 2012Business Law and AdministrationWayne State University - Detroit, MI2000 to 2002Skills Accounting Network Administration Serving Software Troubleshooting Desktop support Cash handling Active Directory Help Desk Payroll Sales Accounts receivable Network support Hospitality Outside sales MS OFFICE Excel IT Support Microsoft SQL Server Technical Support Sales Linux Serving Desktop support Windows Loan Officer Experience Peachtree Allscripts QuickBooks Banking Customer service Help desk Outside sales Mac OS Microsoft Windows Server LAN Direct sales Remote Access Software Office management VPN Quicken Accounts Payable Restaurant experience Restaurant experience Oracle ACH Underwriting Bartending Troubleshooting Microsoft Office Cash handling Office experience Operating Systems Clerical experience Accounts payable QuickBooks Customer service Cash register DNSLanguages Polish - ExpertLinkshttp://Candidate's Name .comCertifications and LicensesDriver's LicenseFood Handler CertificationCNABartender LicenseAssessmentsCustomer focus & orientation ProficientMarch 2023Responding to customer situations with sensitivity Full results: ProficientTechnical support ProficientJanuary 2022Performing software, hardware, and network operations Full results: ProficientSales skills ProficientJune 2021Influencing and negotiating with customersFull results: ProficientBartending ProficientSeptember 2020Understanding, pouring, and mixing drink ordersFull results: ProficientTechnical support: Customer situations Proficient January 2022Responding to technical support situations with sensitivity Full results: ProficientMedical receptionist skills ProficientJanuary 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientRetail customer service ProficientJanuary 2022Responding to customer situations in a retail setting Full results: ProficientFood service: Customer situations ProficientMarch 2023Identifying and addressing customer needs in a food service setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkilled and experienced Business Professional with over ten years of experience in Mortgage industry and sales Provide efficient strategies to maximize production from a business perspective. Excellent Communication and organizational skills. . A strong sense of urgency and the ability to multitask effectively with attention to detail. High-energy individual with a great work ethic. Commitment to customer service. Great attitude and a strong desire to succeed. Computers Skills: Allscripts, Oracle, Peachtree, QuickBooks, Quicken, Microsoft Office Suite; including but not limited to, Word, Excel, Access, PowerPoint and Troubleshooting. |
