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Professional SummaryAccomplished People Leader skilled at building atmosphere ofcollaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Work HistoryLowes Home Improvment - Assistant Store Manager/ Operations/ Commercial SalesMechanicsburg, PA01/2019 - Current Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Met or surpassed business targets regularly through employee engagement and forward-thinking planning.SMR Mechanical - Human Resources ManagerLemoyne, PA03/2017 - 01/2019 Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Developed internal requirements and standards to minimize regulatory risks and liability across programs. Implemented performance review and motivational strategies to elevate HR team results. Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program knowledge. Lowes Home Improvment - Assistant Store ManagerEMAIL AVAILABLEPHONE NUMBER AVAILABLECamp Hill, PA 17011Skills Relationship building andmanagement Sales growth New-Hire Training Microsoft Office Suite Customer Relations Operations Staff Management Business development and planning POS systems operations TrainingEducation05/2012University of PhoenixTempe, AZAssociate Of Applied Science : BusinessLittle Elm, TX03/2008 - 01/2017 Reviewed sales and gross profit reports to determine options for increasing market growth. Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.Accomplishments Achieved highest employee engagement two consecutive years through pandemic by championing associate development..