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Click here or scroll down to respond to this candidateCandidate's Name
Customer care representative/ Quality AnalysisMiramar, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESelf-motivated person with strong work ethics, dedicated and team player, goals and results oriented. Speak English,French, and Creole fluently and worked in several fields from communications, marketing, and translation.Authorized to work in the US for any employerWork ExperienceQuality Assurance AnalystTeleperformance-Boca Raton, FLJune 2018 to May 2024 Ensured thorough quality checks, contributing to a 98% customer satisfaction rate. Analyzed performance metrics, leading to a measurable increase in process efficiency. Conducted quality audits, ensuring 100% compliance with company standards. Facilitated cross-functional workshops to align quality assurance practices. Performed root cause analysis, developing targeted solutions to reduce defects. Executed comprehensive quality audits, ensuring zero non- compliance incidents and maintaining industry standards consistently. Monitored compliance with stringent standards, ensuring zero deviations in final product inspections. Streamlined audit procedures, achieving a 100% compliance rate and significantly reducing inspection times. Joined multi-departmental teams in quality improvement projects, fostering a culture of continuous enhancement. Partner with cross-functional teams to streamline QA processes, fostering a culture of quality throughout the development lifecycle. Meticulously document test cases, procedures, and results, ensuring comprehensive coverage and facilitating knowledge transfer within the team. Conduct comprehensive system audits, identifying critical vulnerabilities and proposing robust solutions to enhance overall software quality and reliability. Foster a quality-focused culture by collaborating with cross-functional teams, streamlining QA processes and facilitating knowledge transfer within the organization. Caregiver/Personal AssistantPrivate-West Palm Beach, FLSeptember 2014 to February 2018 Provided compassionate care to elderly clients, ensuring their comfort and safety while fostering independence and dignity in daily activities. Implemented personalized care plans, leading to improved client satisfaction and notable enhancements in overall well-being and quality of life. Coordinated closely with families and medical professionals to deliver holistic care, addressing both physical and emotional needs of clients. Advocated for clients' independence, promoting dignity while offering personalized assistance tailored to individual needs and preferences. Documented client progress, medication administration, and daily activities, contributing to accurate health assessments and care plan updates.Loan OfficerSOGEBANK S.A-Port-au-PrinceSeptember 2001 to October 2005 Oversees the staff that does the paperwork for mortgage applications Verifies the information provided on applications to obtain more information if missing data or mistakes are present Communicates with customers to help them choose the best mortgage loan they can afford Collects data from customers, such as their assets, salaries, debts and employment status Reviews file documentation for missing or erroneous information Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan Remains aware of loan application deadlines and informs customers about them. BankerFleet Bank-New York, NYAugust 1997 to May 1999 Signing on new clients and helping them through the onboarding process. Managing client bank accounts, including opening and closing accounts, and overseeing transactions. Processing deposits, payments, and withdrawals. Authorizing and evaluating overdrafts and loans. Handling other transactions, such as writing cashier checks or money orders, when necessary. Recommending and explaining banking services and products to clients based on their needs. Presenting and cross-selling banking services and products to existing and prospective clients. Collaborating with other banking professionals to ensure high-quality client service. Resolving client queries and complaints. Performing administrative and clerical duties, such as data entry and filing, when necessary. EducationAssociate's degree in BusinessBroward College - Miramar, FLAugust 2023 to PresentAssociate in Medical assistantFlorida Career College-Miami - West Palm Beach, FL October 2006 to July 2007Skills French / Creole language English Microsoft Outlook Personal Assistant Experience Multilingual Office Management Translation Payroll Caregiving Administrative Experience Human Resources Bookkeeping Microsoft Excel Event Planning QuickBooks Typing Research |
