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GRodneyshaGibsonPHONE NUMBER AVAILABLEEMAIL AVAILABLEmFlint, MI 48501SUMMARYExperienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Increased single-stick success and maintained a draw rate of 13 patients per hour by using efficient and painless techniques  Utilized best practices, including recommending that nervouspatients lay down to achieve a 70% reduced instance of fainting  Received 10+ special requests to draw blood from returningpatients with needle phobias  Demonstrated genuine compassion for all patients and co-workerswhile seeing 40-100 patients per daySKILLS Drawing blood Blood specimen storage Specimen Collection Venipuncture PhiebotomySupply RestockingVenipunctureQuality ControlBlood collectionSpecimen PreparationPatient CareEXPERIENCECustomer Service RepresentativeFlint, MIWalmart/ Aug 2013 to CurrentExperienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Demonstrated excellent communication skills in resolving product and consumer complaints.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Consulted with customers to resolve service and billing issues. EDUCATION AND TRAININGCertified Phlebotomist : PhlebotomySoaring Training Center Jul 2024Flint, MI