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Career SummaryOver 15 years of Customer Service experience allotted advanced communications, operations, and exemplary customer relation skills. Creating continued career growth and professional development.Dallas, TexasPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEHumana Wellness Solutions, RemoteCustomer Care Specialist06/2018 - PRESENTAssist customers with obtaining their health goals through identifying their specifics need and creating health regimens.Facilitated Life Coach scheduling with members to meet their specific needs.Exemplary customer service and attention to details; lead to global team recognition.Worley Catastrophe, Irving Texas- Claims Representative05/2011- 02/2015Administered front line customer support for insured customers post catastrophic events.Conducted casualty and coverage assessments, to determine specific departmental and process needs.Processed & batched checksHigh quality control accuracy and exceptional call metrics, increased customer satisfaction which lead to internal promotions.Sprint, Irving Quality Control Specialist05/2000 - 12/2010Monitored inbound customer service calls for national support offices.De-escalationsCustomer retention and loyalty servicesEDUCATIONWoodrow Wilson, Dallas High School DiplomaMONTH 20XX - MONTH 20XXSKILLS Advanced MS Office Operations Proficient in the use IBM clone and Mac desktops Data entry Management/ Team Management