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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cates DrKaufman, Texas Street Address
Cell# PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEExperienceCrandall ISD8/19/2019- presentFood service workerHelp prepare lunch for high school students. Help clean the lunch room.Ttec/progressive ins4/16/18 to 7/28/19Anwer incoming calls, take payments update customer accounts, when needed do quotes on for customerSercus techCustomer service coordinator7/16/17 to 3/18Anwer incoming calls take payments and update customer accts when neededClifford PowerMajor Account Coordinator4/14 to 10/16I was a coordinator over several Major customer accounts making sure every need was meant. Answer incoming calls. Did data entry did Quotes to repair equipment for customer service Enter new contracts on all new customer. Work with several branches to schedule jobs, order parts if need.BlueCross BlueShieldAccount Assistant1/14 to 4/14Under supervision, this position is responsible for processing claims requiring investigation, phone calls, accessing resource materials and several support files; screening and editing claims data for accuracy; and processing for adjudication. This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.Unified PowerService Coordinator10/12 to 10/2013Dispatch engineers out to do preventive maintenance on UPS equipment, while at the same time I take incoming emergency calls to dispatch engineers to do repairs on down units. Sometimes down units require me to order and send out parts also I have to present proposals to potential customers for services requested and schedule equipment and battery installations. I carry an on call phone and laptop for emergency down units after hours and weekends one week out of the month.Blue Cross Blue Shield/ Kelley ServicesTemp/Data Entry08/12 to 10/12Transferring files from one system to another system.Impartial Services GroupDispatch Coordinator 01/08 to 07/12Daily I am responsibility are to assign cast to Transfer agents, answer incoming email, Answer incoming calls regarding damages on vehicles and sent out cases via UPS or FEDEX. Weekly I must process expense sheets for any expense transfer agents have occurred during them completing case. Also monthly I must request payroll for over 300 transfer agents. Make sure the payroll gets mailed by the 15th of every month. I carry the on call phone 1 week a month. I create quarterly bulletins for our web portal. Requires someone with strong verbal and written communication skills, who can proactively identify needs and who possess the ability to recommend solutions to issues. I also take class for improving all around communication skills and writing skills. Do new transfer agent orientation.Securus Technologies 07/04 to 01/08DispatcherDaily I was Responsible for receiving, scheduling, coordinating and communicating all planned and unplanned request for service. Work within a small team environment and be responsible producing reports and analysis on all data relating to the costs associated with all planned and unplanned dispatch related events. Work with internal and external company employees to schedule technicians, contractors, and installers for preventative maintenance inspections, site audits site surveys and any additional service work that may be necessary. To insure the all accounts were update daily, Responsible for tracking, documenting, and coordinating RMAs scheduled.Training/ Additional Skills10key by touch and sight, 13,000 key strokes numerical and alpha, word, excel, VAST, NOCv, Rumba, As400 programs, HEAT, Ever touch, CSG, Cable Data, Type 35-45wpm, Workforce express and ICOMS, lotus notes, VMS, System 80, netsuites and filemaker. |
