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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E 5th StreetBurlington, NC, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsI am a friendly, hardworking, and trustworthy person. I am a very dedicated individual, who has ambition to succeed in any given circumstance and environment. I love to learn and am open to new challenges. I get along with others but also work well on my own. I am looking for a position that will allow me to develop, and allows me to give my best to an employer.ExperienceFEB 2021 - PRESENTUnitedHealth Group, Work from home (Bilingual) - Customer Service Rep-UHCHRegister new Members and refer them out to a local Audiology office for a hearing test or purchase of new hearing aids.Use of Salesforce and Link to advise of hearing benefits with members insurance companies, also go over copays, device makes/models and pricing, as well as warranty and trial period information.Assist members in filing lost and damage claims, signing up for home delivery, or filing complaints in Salesforce against a provider for unfair treatment, private purchase, or a complete refund.Registering multiple members at once with the provider's office and sending registrations.JAN 2020 - Dec 2020Essilor Of America, Greensboro - Lab Tech/Team LeaderI use a lensometer to verify RX and spot progressive marks as well as inspect lenses for scratches, pits, or coating errors and set them on a tray to run through the Lens edger/TBA racer.Once I became Team Leader I also worked on the TBA racer as far as clearing error messages, removing lens that dropped from inspection compartment when rejected, clear belts of fallen frame/bags, reset machine on Optifax system, and calibrate axis on racer and system reset as needed.Also as the team captain I would run the shift as far as assigning jobs/stations, running specialty work to tint, AR, and surfacing as well as recording broken frames and filling out paperwork accordingly. I would also mount lenses into frames when needed to make sure we met our number, a few of the frame types I work with are Zyl, Metal, and Grooves. I would log team attendance and advise of lunches and breaks.At the ending of the shift we made sure all stations were swept, wiped, and everything was put away for the next and numbers were tallied and left for the morning supervisor.APRIL 2019 -Dec 2020First National Pawn, High Point- Pawn Broker/MangerCustomers would bring me items and I would ask what they would like to get then do research online and evaluate their items and agree on a price, sign agreement and explain terms and conditions.Upon returning for the item I would get required documents and funds and retrieve the item, make sure if electrictronic we make sure everything turns on and works fine so the customer is satisfied and the item is returned as received.I would also count our drawers and safe down every evening to make sure what the safe had every morning was the same every afternoon.We also counted our Jewelry every morning and evening and I would assign a broker to count each piece at said times and another to count receipt of what was sold/put on layaway to make sure every piece was counted for.I did inventory and was in charge of the layaway. We had a strict policy after 70 days of no payment being automatically cancelled and put back on the floor and I was the one who cancelled in the system, cleaned the items, and set up the display on the floor for sale.MAY 2018 -JAN 2019Family Dollar, High Point- Store Manager Upon opening the store,deposits from the previous night were taken to the bank, change was made, and deposit was verified online once back. I would then count safe and take out drawers for the day, and enter all bank transactions in the system. Fill out task sheets for cashiers and assign totes for them to work throughout their shift as time allows .Make sure all tasks were completed for the day by both Cashiers and myself and sign off on employee time cards and task sheets before shift over.On Truck I would Unload merchandise and freight from cargo trailers, sort and move merchandise into store areas, stock shelves and display racks.Make sure all stock is put up on shelves within 72 hours of arriving in store and display shelves are set up as well as sales tags and flyers out for customers to access.I also worked receiving inventory side by side with Vendors such Pepsi, Coca Cola, Lay's, and McLane and also sent items back when expired or showing up pennied out. Recovery and tagging was also done everyday, making sure all products are facing forward and if they value $6 or more must have an anti theft sticker. I also checked freshness once a week and pulled expired products from shelves and properly tagged,coded, and disposed of.ExperienceGED School for Adults, Sample Rd2003-2004Marjory Stoneman DOuglas H.S2001-2003Skills Type 120 wpm Great knowledge of logistics webistes and expert level of tracking and shipping within the customer service field. Customer Service Expert Currently used/10 years Call Center Service Expert Currently used/10 year Complaint Handling/ Dispute Resolution Expert Currently used/10 years Data Entry/ Records Management Expert Currently used/10 years Multiline Phone Use Expert Currently used/10years MS Word, Excel and Access Expert Currently used/8 years Catering Freight Experience English Technical Support Administrative Experience Microsoft Outlook Microsoft Powerpoint Databases Machining Quality Assurance Microsoft SQL Server Visual BasicSales skills Proficient December 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Supervisory skills:Motivating & assessing employees Highly Proficient December 2019 Motivating others to achieve objectives and identifying improvements or corrective actions.Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued |
