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Candidate's Name
Customer Service Representative Blackwood, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a job within your company that utilizes my experience and qualifications to enhance your company.Authorized to work in the US for any employer.Work ExperienceAccounts Receivable AnalystVengroff Williams, Inc. - Sarasota, FLApril 2019 to PresentOur company is in the credit and collections business.My position is in the 1st party accounts receivable department, for B2B clients, handling their Accounts Receivables.I work closely with customers to make sure their Accounts Payable match the clients Accounts Receivable and Accounts Receivable Cases Application Department.My present client is Curriculum Associates:I am in the position of AR Support, Billing & Payments Analyst.I process the billing of Ellevation invoices and email contacts from the Sisense report manually through an upload into Workday. I process the invoice to the correct person, address and ensure the information on the invoice is correct according to the Purchase Order in our system. I send the invoices out via electronic email to the contact on the Business Contact Report associated with the Sisense Report.I assist the Accounts receivable collectors with invoice copies for Ellevation, and CA in both Workday and Quickbooks. I research accounts for any outstanding refunds, credits or over-payments that are needed, reporting them to various departments for resolution. I cover the Accounts Receivable Help Desk telephone, assisting the callers with what they need whether it is copies, addresses, or to be transferred to someone else, I update the system with the correct Accounts Payable contact information to ensure that future invoices are sent to the correct email for both CA accounts and Ellevation accounts.My past clients my responsibilities entailed:My position consists of managing the AR of corporations, billing company invoices daily. Sending invoices, calling the customer to reconcile past due invoices, and payments. I handle all aspects of the AR and Cash Applications for a portfolio of accounts. Making sure the customer has everything necessary to process invoices for payment. This includes seeing that the invoices are complete and will process at first pass rate.I produce reports tracking the Accounts worked every day of 7 associates to ensure SLA is in compliance with the Clients contract, on a daily basis.I work with Salesforce, Workday, Ellevation Salesforce, Citrix, Microsoft Excel, Word, Salesforce, Oracle, AS400, NetSuite, WebCollect, LiveVox Phone System, PowerBI and SQLThe clients I have worked on are Curriculum Associates, Precisely Software Inc. Staples, Mauser Packaging, Pay Safe / Pay Later Europe.Customer Service RepresentativeAlorica - Sarasota, FLJune 2017 to March 2019Customer service representative for Sam's - Answering telephone calls from Members ensuring complete customer satisfaction with order issues and membership issues.Wal-Mart AssociateWalmart - Bradenton, FLFebruary 2016 to May 2017Cashier, Money Grams, Customer Returns, Check Cashing, Merchandise Claim, Alcohol and Tobacco salesMedicaid/Medicaid AnalystShared Services Center - Sarasota, FL September 2016 to March 2017Processed third party - part C insurance claims for Medicare and MedicaidInsurance AgentBankers Life - Sarasota, FLAugust 2015 to February 2016Selling Life Insurance and Medicare Supplemental InsuranceCustomer Service Representative - Sales RepresentativeTeleperformance - Port Saint Lucie, FL February 2015 to March 2015ResponsibilitiesAnswered telephone order calls. Tried to persuade customers to buy v company service.Skills UsedTelephone skills, customer service responsibilities, pleasant telephone etiquette. Compassion, empathy and friendliness.Order Services RepresentativeQVC - Port Saint Lucie, FLOctober 2014 to January 2015ResponsibilitiesOrder service, takes calls from customers placing orders through call center.Skills UsedComputer operations, order entry software. Automatic telephone answering system.Business Systems AnalystHealth Partner PlansJuly 2012 to March 2014City: Philadelphia State: PAResponsibilities: Research and run reports to gather information to include in reports sent to PW and DOH. Keep departmental Project Logs to ensure timely completion and compliance. review system entries to ensure that the system was correctly updated, ensuring proper claims payment. I would run reports for various departments to ensure their timely delivery. Participate on project teams as assigned. Audit all Facets claims payment configuration changes. Review documentation of configuration changes and processes for thoroughness. Document all issues identified through the audit review process. Responsible for communicating with configuration analyst, configuration team lead. Responsible for communicating changes in document status with the Workflow Management team (WFM). Makes recommendations for improvement by performing analysis of processes.Customer Case SpecialistSpherion Staffing - ASC - Xerox - Mount Laurel, NJ August 2011 to October 2011ResponsibilitiesTraining for Annual Enrollment, Health and Welfare, COBRA, Medical, Dental, VisionSkills UsedWorked with Citrix, Avaya Phones, K-Force/K-NovaBusiness Systems AnalystIndependence Blue Cross - Philadelphia, PAJanuary 1988 to August 2008City: Philadelphia State: PAResponsibilities: Developing computer system requirements that would enable subscriber (insurance members) claims to be processed correctly and ensure that providers (medical doctors and hospitals) received the correct payment due them for the services rendered according to the HCFA 1500 or UB-92 claim forms submitted. Managed projects associate with "Go-Live" crossovers from one version of processing software to an updated more refined version. Wrote specific "Business Requirements" needed to ensure the software updates were in accordance with the new job requirement of new program. Tested new program prior to introduction and crossover. Handled internal customer calls in the Back Office System Support helpdesk, from opening the help ticket to resolution including but not limited to working with the outside software owners.EducationBachelors in management of information systemsEastern University - Saint Davids, PA 2003Associate's in Business AdministrationPeirce University - Philadelphia, PAMay 2000SkillsMicrosoft Office Suites, MicroStrategy, IntelliCred, PowerMHS, Customer Service - Call CenterAccountingAccounts receivableAccounts payableBusiness analysisMicrosoft ExcelSQLProject managementMicrosoft PowerPointMicrosoft ProjectInternal auditsData collectionSDLCBusiness RequirementsOracleRequirements GatheringAwardsPhi Theta KappaMay 2000I was inducted into the Honour Society Phi Theta Kappa - as a Summa Cum Laude graduate from Pierce University in May of 2000.President's ListJune 2000I made the Presidents list of College Students in June 2000.President's ListJune 1999I made the Presidents list of College Students in June 1999.Who's Who in American College StudentsJune 1999I was named to the Who's Who in American College Students in 1999.Who's Who in American College StudentsJune 2000I was named to the Who's Who in American College Students in 2000.Certifications and LicensesFlorida State License 2-15  Health and Life September 2015 to September 2017GroupsPhi Theta KappaMay 2000 to PresentI was inducted into the Honour Society Phi Theta Kappa - as a Summa Cum Laude graduate from Pierce University in May of 2000.Additional InformationI am a hard-working individual that is willing to learn, everything your company is ready to teach.me. I have the skill set necessary to accomplish the tasks assigned to me.