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Title Customer Service Project Based
Target Location US-OH-Columbus
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Mobile Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPEARSON, Remote Street Address /2021  06/2024Scoring Administrator/Scoring Assistant (Project Based) Scored student responses by evaluating written responses and spoken responses Worked in a Synchronous Environment utilizing Microsoft Teams Kept a watch over distributed scorers from time to time Looked over scored responses to make sure the responses meet the accuracy standards of the clients Virtually discussed and determine scoring standards with fellow colleagues Utilize Excel spreadsheets to enter machine scored discrepancies and other updates Answer questions from scorers via phone and messaging Often exceeds clients accuracy standards Assist in meeting project deadlinesROBERT HALF, Columbus, OH 07/2019  08/2020Operator/Medical Records Clerk Provided patients, staff and visitors with requested information Answered and transferred phone calls to the requested areas Performed miscellaneous clerical related duties Utilized Access to scan in and out chartsPEARSON, Columbus, OH 03/2006  06/2019Scoring Assistant (Project Based) Scored educational assessments by reading student responses onsite and remote Supervised one project where I assisted scorers with meeting accuracy standards Compared student responses with the standards set by the clients Often exceeded clients accuracy standards Assisted in meeting project deadlines Handled confidential materialROBERT HALF Columbus, OH 09/2010  10/2013Contractual Project Assistant Entered data into a system to research and verify information Interacted with customers to obtain important informationMICHAELS ARTS AND CRAFTS, Columbus, OH 10/2004  10/2008Customer Service/Cashier Delivered exceptional customer service Answered phone callsEDUCATIONOhio State University, Columbus, OhioBachelor of Arts- English

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