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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE cell EMAIL AVAILABLE LinkedIn ProfileStrategic Operations LeaderOperational Leadership Process Improvement Change Management Stakeholder Engagement Dynamic and results-driven leader with over 20 years of experience in operational excellence, strategic development, and team leadership across diverse industries. Expertise in P&L management, process improvement, and change management consistently drives organizational success and exceeds performance metrics. Passionate about cultivating a culture of trust and accountability, inspiring teams to achieve exceptional results and long-term strategic goals with a high focus on succession planning. Expertise: Operational Leadership - Process Improvement - Change Management - Stakeholder Engagement - P&L Management - Team Leadership - Customer Satisfaction - Strategic Planning - Cost Savings - Performance Metrics - Culture Development - Project Delivery - Budget Management - Product Innovation - Performance Management - Risk Mitigation - Talent Development - Financial Target Achievement - Strategic Collaboration - Cross-functional Leadership Key Achievements: Transformative Leadership and Operational ExcellenceJetstream Ground Services: As Vice President of Operations, enhanced operational reliability, productivity, efficiency, and performance by 66% through strategic development and execution initiatives. This role also saw a successful execution of an operational budget of $110 million, surpassing financial targets by 22% and securing and leading partnerships that exceeded customer KPI goals by 11%.Frontier Airlines: As Director of West/International Regional Airports, led operations across 53+ cities, achieving top-performing region status in 2022 with a 22% increase in operational KPIs. Spearheaded leadership and development of airport teams, which resulted in a 36% increase in ancillary revenue and significantly elevated customer satisfaction scores.Amazon Air: Senior Operations Leader, oversaw all operational aspects of a Sort Center, managing over 600 employees and handling operations for 30 wide-body aircraft, processing over 350,000 packages daily. This leadership was pivotal in achieving record-setting KPI goals and driving cost savings, contributing significantly to operational excellence and customer satisfaction.American Airlines: As Director achieved the MBR goal for 13 consecutive months, demonstrating consistent excellence in customer satisfaction and operational performanceAmerican Airlines: As Senior Manager of Technical Operations - Interiors Component Repair Maintenance Base, led the aircraft Interiors Division for Component Overhaul. Implemented cost-saving initiatives providing over $15 million in annual savings and significantly improved safety metrics, reducing workplace injuries by 33% year-over-year. Executive Career ProgressionJetstream Ground Services December 2023-June 2024Vice President Operations Spearheaded strategic development and execution initiatives, catapulting operational reliability, productivity, efficiency, and performance by an impressive 66% Delivered exceptional financial results, attaining $16 million in P&L and masterfully executing a $110 million operational budget, surpassing targets by a remarkable 22% Forged and led robust partnerships across Ground Handling, Cargo, Cabin, and Janitorial Services, exceeding customer KPI goals by an impressive 11% Fueled short- and long-term success through strategic collaboration with internal and external stakeholders, driving a 27% increase in alignment and synergy across 1300+ team members Strengthened cross-functional initiatives by cultivating productive relationships with peer division heads, effectively reducing barriers and accelerating project delivery Exercised meticulous oversight of aggressive budgets, slashing unit costs by 19% and boosting productivity by 8% while maintaining stringent control over financial initiatives, realizing substantial divisional cost savings Championed product innovation and technological change management, surpassing performance expectations and driving user adoption by an impressive 30% Spearheaded the expansion of cross-departmental teams, crafting a vision that elevated strategic and tactical execution while enhancing departmental synergies Nurtured a culture of inclusion, trust, and accountability, resulting in a remarkable 33% improvement in employee engagement scores and an 18% reduction in turnoverFrontier Airlines September 2022-December2023Director West/International Regional Airports Spearheaded operations across 53+ cities system-wide, including Central and South America, propelling the region to top- performing status in 2022 with an impressive 22% increase in operational KPIs Championed the leadership and development of airport teams, driving operational excellence, boosting ancillary revenue by a remarkable 36%, and elevating customer satisfaction scores Established strategic goals that guided operational teams, achieving process efficiency breakthroughs through the implementation of prioritized operational programs Developed and executed a long-term strategy for station operations, supporting financial performance and resulting in successful adherence to flight schedules and line of flying Crafted a comprehensive long-term operational improvement strategy, significantly enhancing on-time performance and setting new standards for excellence Cultivated a diverse and high-performing team through effective performance management, robust talent development, and strategic succession planning initiatives Spearheaded the understanding and mitigation of risks stemming from airport construction and facilities projects, minimizing operational disruptions and ensuring effective communication with leadership teams Forged strategic partnerships with key stakeholders to eliminate barriers, ensuring seamless team execution and the achievement of critical KPI metrics Directed cross-divisional leadership teams in identifying root causes and implementing action plans, driving continuous improvement and operational excellence Fostered collaboration with Port leadership and government agencies, including TSA, Airport Directors, and CBP, safeguarding Frontier's interests in compliance and operational coordination Amazon Air March 2022-September 2022Senior Operations Leader Played a pivotal leadership role in surpassing expectations and delivering an unparalleled customer experience, building a foundation on customer obsession and innovation critical to success Excelled in a multi-faceted role, skillfully balancing strategy and execution while consistently exceeding Cost, Quality, Safety, and Engagement metrics Provided comprehensive oversight of all operational aspects in a Sort Center, including people management, development, process optimization, and surpassing customer expectations and promises Led teams across all Air Ramp Operations, overseeing 30 wide-body aircraft operations daily, from Air to Ground, and managing inbound line-haul operations, processing over 350,000 packages daily from Ground to Air Guided a dynamic team of Operations and Area Managers to achieve operational excellence through coaching, mentoring, driving employee engagement, and implementing robust succession planning Oversaw a team of 18 leaders and 600+ hourly employees in a fast-paced, complex operations facility spanning up to a million square feet Collaborated to lead the site in surpassing goals, achieving a cost per package under $0.90, and setting record-breaking KPI goals in 2021 Owned and delivered the operational budget for the functional area, encompassing safety, productivity, financial, and operational goals for both outbound and inbound business Spearheaded strategic level/long-term succession planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak seasonal planning Drove Continuous Improvement projects to optimize operations and improve productivity, resulting in cost savings and exceeding business objectives; worked on strategic projects with total building and network-wide impact Effectively leveraged Operations and Area Managers to solicit ideas, understand problems, and address challenges within the building Networked with leaders across the network to solicit and share process improvements, driving efficiencies, and cost savings Set clear goals and expectations for Operations and Area Managers, measure performance, provide feedback, hold leaders accountable, and mentor and develop leaders and team members Collaborated closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives American Airlines (August 2010-March 2022)Director of Customer Operations/ Customer Care Airport Operations NY LGA (January 2020-March 2022) Spearheaded the successful integration of inaugural IAM-TWU workgroups at LGA, fostering a cohesive and high-performing team Championed the Gen Now Mentor Program, cultivating young leaders and developing robust succession plans to ensure long-term organizational success Successfully insourced all De-Ice functions in LGA to Fleet Service, streamlining operations and enhancing efficiency Nurtured the development of employees from cross-divisional workgroups, promoting collaboration and knowledge sharing across the organization Forged strong relationships with NY Union partners, achieving all metrics and fostering a positive labor relations environment Navigated the complex LGA Airport construction and rebuild project spanning multiple phases, ensuring smooth operations and seamless relocations Drove significant improvements across all operational metrics by endorsing a culture of accountability and education, setting new standards for excellence Successfully insourced the Allocator position at LGA, optimizing resource allocation and enhancing operational efficiency Cultivated robust relationships with all governmental agencies, rebounding from unfavorable positions and establishing a strong foundation for future collaboration Achieved the MBR goal for 13 consecutive months, demonstrating consistent excellence in customer satisfaction and operational performance Demonstrated a proven track record of achieving success by effectively collaborating with diverse stakeholders, implementing robust change management strategies, and adeptly overseeing the complex construction phasing of LaGuardia Airport (LGA) in New York. Navigated the complex LGA Airport construction and rebuild project spanning multiple phases, ensuring smooth operations and seamless relocationsSenior Manager, Technical Operations - Interiors Component Repair Maintenance Base Maintenance (May 2018 January 2020) Spearheaded the aircraft Interiors Division for Component Overhaul, driving operational excellence and continuous improvement Provided strategic direction for both short- and long-term objectives, actively building succession plans with a strong emphasis on Diversity and Inclusion Established robust Safety, Quality, and Reliability metrics for Production teams, setting high expectations for achievement; improved existing strategies and developed new ones to reduce workplace injuries, resulting in a remarkable 33% year-over-year decline Mentored, led, and sponsored employee process improvement initiatives throughout CRO, fostering a culture of continuous improvement and innovation Implemented Cost Savings Initiatives that delivered over $15 million in annual savings, significantly contributing to the organization's financial successGeneral Manager Airport Operations (August 2016 May 2018) Planned, directed, and coordinated all phases of Airport Operations, ensuring seamless execution and exceptional service delivery Assumed full operational responsibility for departure dependability, baggage handling and performance, Customer Experience, and international operations, driving continuous improvement and excellence Collaborated extensively with Staff, Aircraft Maintenance, Regional Operators, Facilities, Tower Operations, Premium Service, Flight Service, Sales, and other key stakeholders to ensure smooth operations and optimal service delivery Developed and directed innovative service programs to guarantee the highest levels of customer service quality and departure dependability, setting new industry benchmarks Established a robust set of quality controls, regulatory agencies, and staffing groups, ensuring compliance and operational excellenceUS Airways-Manager of Customer Care/Operations- Airport Operation, Las Vegas, NV (2013-2016) Project Manager Customer Strategy, Phoenix, AZ (2011 2012) Customer Service/Fleet Manager, Washington DC (2010- 2011) EducationRutgers University, Business Management coursework CertificationsSix Sigma Lean Process Improvement-Orange Belt |
