| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name , SC 29710PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Attention to Detail Telephone Etiquette Conflict Resolution Payment Processing CRM Software Appointment Scheduling Active ListeningPROFESSIONAL SUMMARYDedicated professional with demonstrated strength in customer service, time management, and conflict resolution. Excellent verbal and written communicator offers 12+ years of experience in office environments with a strong background in cultivating positive relationships, consistently delivering professional work, and exceeding goals.EXPERIENCECharter Communications, Charlotte, NC 04/2023 Present Technical Support/ Customer Support Specialist Provided excellent customer service. Developed creative and practice-based solutions to solve diverse customer issues. Troubleshot issues for both technical and non-technical personnel and adjusted strategies to help individuals. Resolved issues by collaborating between internal team members and field personnel. Managed access, configuring, and administering accounts and user profiles. Maintained positive customer relations with speedy, expert service for all needs. FedEx Ground, Charlotte, NC 01/2022 10/2022SBDD Specialist Established relationships with key industry influencers, fostering strategic partnerships. Coordinated events, including planning logistics, managing budgets, and overseeing execution. Rolled out new technologies while considering cost-effectiveness, technological feasibility, and acceptance. Trained staff in new roles, business policies, and industry best practices. Scheduled, organized, and coordinated complex and critical activities including business meetings, travel arrangements, appointments, and conferences. Collaborated cross-functionality to tackle and resolve wide-ranging business issues. FedEx Ground, Charlotte, NC 08/2019 01/2022Linehaul Coordinator Used TMS, Vector, TLA, and trip buddy. Collaborated with warehouse staff to prioritize shipments based on customer needs or capacity constraints. Coordinated line hall operations to ensure timely and efficient delivery of freight. Scheduled drivers and equipment for optimal route coverage and resource utilization. Coordinated cross-docking activities between multiple locations to streamline distribution processes. Managed internal databases containing detailed shipment information for easy access to team members. Resolved conflicts between drivers and other team members by promoting open communication and teamwork. Liaised between contract service providers, drivers, and linehaul management. Supervised and trained employees to maximize potential and provide growth. Charmaine BakerPNP Logistics, Charlotte, NC 04/2014- 07-2016Office Manager Oversaw daily operations and facilitated communication between the owner and drivers, and ensured smooth interoffice workflow. Ordered office supplies and maintained inventory levels to prevent shortages. Reconciled accounts, managed documentation, and negotiated contracts with vendors. Generated reports to inform leadership of profits, operations, and other key metrics. Trained new employees on company policies, procedures, and software systems. FedEx Ground, Charlotte, NC 08/2011 - 08/2019Administrative Associate Processed new hires, and performed employment verification, criminal background checks, and drug screens. Provided general administrative support to staff by creating memos, letters, emails, and other correspondence as needed. Trained office staff in the use of different equipment and software programs. Organized and scheduled meetings, appointments, and events for staff members. Calculated mileage and other reimbursable expenses for payment for employees and drivers. Maintained electronic filing systems to ensure easy access to important documents. Established administrative priorities, identified roadblocks, and resolved problems to achieve operational goals. Tracked project deliverables and kept stakeholders involved with regular updates. Proofread and edited documents and reports for staff. FedEx Ground, Charlotte, NC 04/08 - 08/11Package handler Worked quickly to process shipments and meet customer demands. Used RF scanners to pick products accurately. Worked additional shifts with short notice. Verified shipment contents against paperwork to minimize errors. Loaded and unloaded packages from trucks for delivery. Communicated effectively with colleagues, supervisors, and truck drivers regarding shipment statuses or concerns.EDUCATIONMay 2005BA in Early Childhood EducationUrsuline College, Pepper Pike, OH Deans listPre-MedOhio University, Athens, OH Member of Phi Theta Kappa, Honors sorority Deans List Chancellors ListCERTIFICATIONS Project Management Fundamentals / Pathstream/ 2024 Being a First Time Manager / Percipio Skillsoft / 2022 Leadership Development / Percipio Skillsoft / 2022 |
