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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 31st Avenue South PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileAs a dedicated college student currently in pursuit of a degree in Behavioral Health Sciences with a prospective career in the mental health field, my experience in the customer service industry have allowed me to hone in on soft-skills related to that profession including empathy, active-listening skills, adaptability, patience and the ability to maintain high-level professionalism in situations uncomfortable to those I serve. I am proficient in Google + Microsoft Suite, Learning Management System (LMS), various multiline softphone programs(Avaya Softphone and Amazon Web Softphone AWS) I am also proficient in navigating various CRM softwares most prominently ServiceNow and Litify. Experience:CSM CARDHOLDER SPECIALIST U.S BANK (CONTRACT UNDER AKKODIS STAFFING) NOV 2023 FEB 2024 Meeting daily quotas while maintaining data accuracy. Accurately input sensitive credit card information into database with high attention to detail. Collaborated with team members to ensure timely and error-free data processing. Followed strict security protocols to safeguard confidential cardholder information. EMPLOYEE SERVICES REPRESENTATIVE U.S BANK (CONTRACT UNDER RUSSELL TOBIN & ASSOCIATES) JANUARY JULY 2023Properly and professionally correspond with coworkers on resolving/following up on cases by efficiently navigating and utilizing ServiceNow Portal Organized and maintained employee records, ensuring accuracy and confidentiality. * Managed inquiries and resolved issues for approximately 100 employees daily with professionalism and efficiency .Managed customer inquiries and concerns in a confidential and professional manner. Collaborated with team members to streamline processes and improve service delivery. Provided timely support and guidance to employees on HR policies and procedures.Page 2INBOUND ORDER ENTRY SPECIALIST IMEDIA BRANDS ( OCT 2022 DEC 2022)- Efficiently operated AVAYA Softphone system when on calls with customers- Maintained professionalism and patience when executing de-escalation techniques during high tension conversations with customers- Practiced active-listening and attention to detail skills when entering sensitive customer data into order entry system- Practice high attention to detail skills when adding customers desired items into their cart.ENTRY LEVEL SALES REPRESENTATIVE VECTOR MARKETING (JUL 2020 AUG 2021)- Maintained professionalism and outgoing demeanor when handling 200-300 outbound calls and presentations per work shift.- Maintained elevated level of confidence in executing product presentations- Independently built and maintained a health customer base- Successfully established client relationshipsINTAKE SPECIALIST MIDWEST DISABILITY P.A (JUL 2022 OCTOBER 2022) Familiarity with electronic health records (EHR) and other relevant software Efficiently process paperwork for new clients, adhering to established protocols. Enter accurate data into electronic records, including patient referrals and insurance information. Provide triage services, ensuring sensitive and responsive communication. Educate referral sources about available services to minimize crisis occurrences. Education:BACHELOR OF SCIENCE IN BEHAVIORAL HEALTH PSYCHOLOGY GRAND CANYON UNIVERSITY, PHOENIX AZ (EST. GRADUATION DATE SEP 2026) |
