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Click here or scroll down to respond to this candidate Candidate's Name - Sr Technical Product Manager
EMAIL AVAILABLE PHONE NUMBER AVAILABLE(Cell)
Skills:
Experience 1. Strategic Leadership: Demonstrated ability to set clear priorities,
make sound decisions, and align organizational goals with mission
objectives, essential for driving innovation and leading complex strategic
eBay, Remote Sr. Technical Product Manager initiatives.
2. Problem-Solving: Proven track record in effectively analyzing
July 2022 - December 2023 complex problems and devising practical solutions, crucial for addressing
challenging situations and driving continuous improvement.
As a Senior Technical Product Manager at eBay, I played a pivotal role in spearheading the development 3. Communication and Training: Strong communication and
and launch of Protections post-transaction products, with a specific focus on automating claims handling. My training skills, ensuring that team members and stakeholders understand
efforts led to a significant enhancement in the adjudication process, resulting in an impressive reduction in their responsibilities and the collective tasks necessary for organizational
success, facilitating effective collaboration and knowledge sharing.
resolution times, from 30 days to instances of instant resolution. Additionally, I effectively managed multiple
4. Compliance and Policy Management: Profound
large projects, overseeing two Scrum teams and occasionally taking on the role of Chief Product Officer for understanding of government compliance and policy maintenance,
complex releases. I also led six teams of product managers and Scrum teams during crucial releases, further crucial for upholding standards, navigating regulatory requirements, and
demonstrating my ability to drive successful outcomes and collaborate effectively across various teams. ensuring adherence to protocols.
5. Team Development: Demonstrated ability to cultivate cohesive,
In addition to my direct product management responsibilities, I successfully collaborated with legal and high-performing teams and focus on the growth and development of
compliance teams, navigating short delivery timelines to ensure the timely delivery of compliant products individual team members, essential for building a collaborative and
across eBay. These efforts were instrumental in avoiding potential penalties, ultimately protecting the supportive work environment.
company from significant financial liabilities. My experience as a Senior Technical Product Manager also 6. Cross-Functional Collaboration: Ability to effectively
collaborate with cross-functional teams across the globe, ensuring
extends to effectively navigating lean agile methodologies within the e-commerce industry and fostering successful product launches and continuous improvement of existing
successful collaboration with cross-functional teams across the globe, leading to the successful launch and products, critical for driving organizational alignment and achieving
continuous improvement of products. Overall, my tenure at eBay as a Senior Technical Product Manager shared objectives.
has been characterized by a strong emphasis on driving innovation, streamlining processes, and delivering 7. Global Market Analysis: Strong acumen in analyzing global
high-impact, compliant products to a global user base. market trends and understanding customer needs and industry
dynamics, facilitating informed decision-making and strategic product
development.
APU Solutions, Remote Sr. Product Manager 8. Customer-Centric Product Development: Experience in
developing customer-centric products, implementing solutions to
February 2014 - July 2022 enhance customer satisfaction, and cultivate exceptional relationships
with customers and industry leaders, crucial for driving product
During my time at APU Solutions, a Solera Company, I took on a diverse leadership role, encompassing innovation and delivering high-impact, compliant products.
operations, business solutions, marketing, sales, analytics, development, and agile coaching/scrum 9. Agile Methodologies: Proficiency in navigating lean agile
mastering, in addition to serving as the Product Manager. I played a pivotal role in the growth and success of methodologies within a large e-commerce company, essential for driving
the company's B2B SaaS product, which offered a wide range of part types to various entities within the product development in a dynamic and rapidly changing environment.
collision industry. Notably, my initiatives led to the transformation of our product into a cloud-based solution 10. Technology Leadership: Demonstrated experience in
and the successful launch of new UI interfaces. I introduced groundbreaking solutions, such as AI-driven spearheading the development and launch of innovative technological
solutions, including AI-driven products and industry-standard solutions,
quality assurance and industry-standard parts innovations, significantly reducing returns, costs, and time
showcasing a strong focus on technological advancement and
associated with part quality issues, positioning APU Solutions as a technological leader in the industry. innovation.
11. Operational Excellence: Proven ability to optimize operations,
Collaborating closely with sales and business teams, I contributed to substantial growth and retention in a streamline processes, and drive growth and retention in competitive
fiercely competitive market. An in-depth understanding of customer needs and industry dynamics allowed markets, critical for achieving operational efficiency and maintaining a
me to cultivate exceptional relationships with both customers and industry leaders. Internally, I spearheaded competitive edge.
the implementation of automated customer support functions, optimizing operations and elevating customer
satisfaction without requiring a significant expansion of support team members. Additionally, as a global
strategy director under Solera, I oversaw the global parts strategy and led the development of a new product Additional Skills:
- Product strategy and roadmapping
from inception, refining my skills in strategic oversight, global market analysis, cross-functional team - Agile and Scrum methodologies
leadership, and customer-centric product development. This rich experience equipped me with a - User research and market analysis
comprehensive skill set essential for directing cross-functional teams, products, markets, and customer - Cross-functional team leadership
strategies on a global scale. - Stakeholder management
- Product lifecycle management
Department of Defense, Lexington, MO Training NCO - Data-driven decision making
- Technical understanding of software development
- Excellent communication and presentation skills
January 2010 - February 2014 - Strong problem-solving and analytical abilities
- Leadership and influencing abilities
During my tenure with the Department of Defense, I played a pivotal role in ensuring rigorous training, - Strategic thinking and vision
inspection, safety, and compliance, consistently surpassing military standards and earning recognition. I - Adaptability and flexibility
voluntarily led the entrance and discharge committee, spearheaded support programs for soldiers and - Collaboration and teamwork
families, and maintained military and federal policies to ensure continuous compliance. My leadership efforts - Customer empathy and focus
as a Training NCO maintained a level of readiness that consistently met and exceeded required standards, - Decision-making and negotiation skills
- Project and time management
never falling below the "Green" designation, equipping me with a solid foundation in strategic leadership,
- Innovation and creativity
problem-solving, communication, compliance, and team development, as well as a deep understanding of - Emotional intelligence and empathy
governmental processes and the importance of effective communication in achieving shared objectives. - Resilience and persistence
Education References on Request
MBA - Business Management AIU - 2014
Scrum Master Certified - 2018
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