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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE New York, NYSUMMARYSeasoned professional with 23 years in care management, adept at leveraging community resources and outreach to improve health plan outcomes. Proficient in maintaining accurate member records and coordinating integrated care. Seeking a Care Management Support Coordinator II role to enhance service delivery and client support. WORK EXPERIENCEGoodwill of Greater NY/NJ NY, NYAssistant Director Aug 2022 - May 2023 Managed comprehensive staffing operations to maintain a person-centered, recovery-oriented service model, ensuring high-quality service delivery. Prepared monthly reports to evaluate program performance, including tracking revenue, expenses, billable units, census, and employment outcomes. Coordinated with external entities to foster relationships, ensuring continuous program referrals and compliance with regulatory standards. Administered participant caseload, conducted assessments, and developed individualized recovery plans, while providing staff supervision and stepping into various roles as required. Vibrant Emotional Health NY, NYAdvisor/Intake Coordinator Dec 2008 - Aug 2022 Conducted comprehensive intake interviews, assessed client eligibility, and processed necessary documentation, ensuring alignment with organizational protocols. Coordinated with external support services, healthcare providers, and insurance companies to facilitate integrated care for clients. Delivered training to staff on intake procedures, enhancing team proficiency and ensuring adherence to established standards. Developed and facilitated psycho-educational group classes, contributed to case conferences, and provided individual counseling to support client mental health. Seventh Avenue Center for Family Services NY, NYHead Teacher 2008 - 2007 Developed and implemented tailored weekly lesson plans for early childhood education, focusing on cognitive and social development. Managed classroom operations, including daily observations, and provided oversight to Assistant Teacher and volunteers while conducting parent-teacher conferences. Women in Need/Casa Rita Bronx, NYAftercare Counselor 1998 - 1998 Facilitated group counseling sessions and formulated individual treatment plans for clients with substance use disorders. Documented comprehensive case records and collaborated in weekly interdisciplinary team meetings to assess client progress.Dr. E. Silbermann Methadone Program NY, NYSubstance Abuse and HIV Counselor 1991 - 1995 Managed patient documentation and conducted weekly urine analyses to monitor compliance and effectiveness of methadone treatment plans. Provided counseling on HIV prevention and managed referrals for detoxification and vocational training programs, enhancing patient support and care continuity.New York City Child Welfare Administration NY, NYCase Worker 1988 - 1991 Conducted thorough investigations into child negligence cases and assessed risk levels to ensure child safety, adhering to strict regulatory guidelines. Developed and implemented service plans for clients, evaluating eligibility for services, and managed family court proceedings to advocate for children's welfare.EDUCATIONFordham UniversityMasters in Social Work, Social WorkNew York, NYMar 2021CUNY John Jay College of Criminal JusticeB.S. in Criminal Justice, Criminal JusticeCertificate in Early Childhood EducationSKILLSCommunication Documentation Problem-solving Customer Service |
