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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLE, EMAIL AVAILABLEPROFILE SUMMARYPROFILE SUMMARYExperienced and results-oriented Customer Service Representative with many years of outstanding service across various industries. Skilled in managing a wide range of customer inquiries, and requests with professionalism and efficiency. Effective team player, working collaboratively with colleagues to achieve shared goals and deliver superior serviceKEY SKILLS1.Communication Excellence: Highly skilled in both verbal and written communication, able to convey complex information in a clear and concise manner.2.Customer Relationship Management: Proficient in building strong customer rapport, fostering long-term relationships, and effectively meeting their needs.3.Problem-Solving: Proven ability to troubleshoot, address concerns, and develop innovative solutions to meet customer requirements.4.Multi-tasking: Capable of managing multiple tasks simultaneously, ensuring attention to detail and accuracy in all aspects of work.5.Technical Proficiency: Experienced in utilizing various software and CRM systems to manage customer interactions, maintain accurate records, and provide prompt responses.6.Adaptability: Excels in fast-paced environments, quickly adapting to changing priorities and customer needs.7.Flexibility: Able to work flexible schedules and perform duties in various weather conditions.EMPLOYMENT HISTORY2020-2023 WALGREENS COMPANY Chesapeake -VirginiaCashier and Customer Services Consistently achieving a 95% customer satisfaction rating. Resolved escalated customer issues promptly and effectively, Collaborated with cross-functional teams to implement daily tasks on schedule.2019 2020 USUI INTERNATIONAL CORPORATION Chesapeake, Virginia.Duties include but are not limited to Quality Assurance, Product Quality checks, assembly-line operation, and production. REWARD OF THE BEST EMPLOYEE OF THE MONTH. Provided personalized assistance to customers, including product recommendations, order tracking, and resolution of billing inquiries. Received multiple customer commendations for outstanding service and dedication to their needs. Assisted in training new team members and served as a mentor to promote knowledge sharing and skill development.2017- 2019 Hampton University Adjunct instructors College of Liberal ArtsDepartment of Health, Physical Education and Recreation Taught Health Education and Personal Health Thought African American Health issues: Closing the Gap.2011-2016 King Abdulaziz University, Saudi Arabia,Instructor, Department of Human Resources Management Taught Introduction to marketing Taught business Law and ethics Taught Quality Assurance of for business2006- 2010 Abu Dhabi University UAEInstructor Business and Marketing Taught Business Administration Taught Marketing Principles Taught business Social responsibilities.2002-2005 Kent State University instructor Part Time.Taught Health Education and Personal HealthTaught research and statistical analysis1998-2001 Dollar Store shift Manager, Columbus, Ohio Customer, Sales associate, and cashier Delivered high-quality customer service with a friendly, Professional approach. Weekley Inventory to sustain stock levels and helped to order new inventories6/1/2001- 5/1/2002 Sears (Seasonal Workers) Columbus, Ohio Provided high-quality, fast customer service Inventory control measures to sustain stock levels and helped to order new inventories. Managed and maintained displays as indicated by planograms and end caps. Educated customers on available product options With a Professional approach1997-2001 Joseph R Harrison Company LPA. Akron OhioIT and Mailroom Operator, Network Administration, and Nightshift supervisorVOLUNTEER AND COMMUNITY SERVICE Intercultural Committee Member for Virginia Beach. Community Outreach Committee at Oasis Social Society Suffolk -VA Yearly Thanksgiving baskets distributed to families in Norfolk Center - VA Monthly Feeding the homeless at Resurrection Parish church, Portsmouth, Virginia Election Officer form 2016- to present City of Chesapeake - VAEDUCATIONMasters Degree Education. Kent State University Kent Ohio 1995Bachelors Degree in Business AdministrationHelp Desk Customer Services CertificateREFERENCES: UPON REQUEST |
