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Click here or scroll down to respond to this candidateCandidate's Name
St. Petersburg, FL Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYInformation Technology professional with over 17 years' experience supporting business solution software, application training, installation, configuration, and resource planning; is looking to join a dynamic, hardworking team dedicated to customer success and company growth.SKILLS Microsoft Windows and Office Requirements Gathering Software development life cycle Application support Business Analysis Data Migration Technical Support and Assistance User Training System Configuration Technical Documentation andReporting Solution Design User Acceptance TestingWORK HISTORYINFORMATION TECHNOLOGY MANAGER 01/2017 to CURRENTSimply Organic St. Petersburg, FL Responsible for all aspects of technology and information systems for organization, reporting directly to CEO and CFO. Ensures technology is aligned with business goals and initiatives. Manages team of IT support staff to solve end-user issues across 3 locations and continue to develop business systems to maximize productivity and ROI. Engages in hardware and software partnerships and investments that drive the business forward. NetSuite ERP Administrator. Setup automation for and web app for error tracking, resolution, and sales reporting (homegrown system). Key decision maker when researching and employing new system solutions Managed network and system performance, conducting troubleshooting, security patching, and maintenance. Collaborated with cross-functional teams to identify technology needs and develop customized solutions.BUSINESS ANALYST (CONTRACT) 09/2015 to 11/2016Ceridian St. Petersburg, FL Lead Requirements gathering sessions and facilitate client and internal meetings. Worked with multiple departments in order to effectively create business requirements and test cases for clients. Configure, Test and Update client systems based off of recorded requirements and provide support for client testing efforts. Assisted with creation of custom reports per client requirements. Worked with implementation to compile application changes and document them for internal and external customers. Escalate unresolved issues to appropriate teams for further research and follow-up.SOLUTIONS ENGINEER 01/2014 to 08/2015Hyland Software Westlake, OH Provided consulting services to deliver solutions for Hyland customers. Extensive travel to conduct onsite discovery meetings with key customer stakeholders to determine functional requirements for implementation of customer solution. Design customer solution using proprietary software applications and modules, applying technical knowledge. Generate written report of documenting requirements for building solution Provide training of custom software solution for customer administrators Provide software support prior to customer service handoff. SYSTEM ADMINISTRATOR 04/2011 to 12/2013Mintek Mobile Data Solutions Dunedin, FL Support supply chain management team for customer equipment inventory management. Served as a liaison between departments, fostering open communication channels that improved overall organizational function. Analyze and resolve trouble tickets and development requests. Provided on-site customer training of EIS web application to various warehouse staff and management on product features and various workflow processes. Develop SOP's, user guides and requirements documentation. Assisted development team with product upgrades, backups and system maintenance. Answer product questions and resolve various issues and ensure compliance with external auditors.DATA ANALYST (CONTRACT) 09/2009 to 05/2010Evolutions Healthcare Systems New Port Richey, FL Ensure the integrity of business data which includes data extraction, processing, storage, manipulation and analysis using Microsoft SQL Server, MS Access and Excel. Develop documentation guides for easy transition to updated processes/systems. Assist with database design, administration and maintenance. Help implement quality improvement processes within the organizations internal business units. Update member website database with products logs and claims information using in-house customer management system. Generated ad-hoc reports to evaluate specific business requirements. QA ANALYST 04/2008 to 08/2009Bright House Networks Riverview, FL Involved in quality assurance and technical activities including evaluating documentation, tools and metrics used as well as auditing and training activities. Increased customer satisfaction by implementing improved processes that addressed service delivery issues. Created a scoring system to monitor effectiveness of internal processes within the organization and passed results compiled to senior management. Gathered documentation and created reports on assessed information. Analyzed and documented company processes for executive leadership and suggested areas for improvement. Review Visio process diagrams created by business analysts for effectiveness and identify areas for improvement.IMPLEMENTATION SPECIALIST 05/2004 to 03/2008Soft Computer Consultants (SCC) Clearwater, FL Research and document product requirements and develop associated product technical documentation. Designed and implemented product test plans, internal and client training programs and support beta product releases. Create test cases, use cases and functional/non-functional requirement documents for the purpose of initiating programming to enhance product functionality per client requirements. Performed product QA testing and assisted with system validation. Extensive travel to client facilities for product setup, configuration, training and go live assistance along with troubleshooting. Responded to customer inquiries and provided technical assistance over phone and in person.EDUCATIONAssociate of Arts Computer Information SystemsValencia College, Orlando, FLTechnical Education Center Osceola (TECO), Kissimmee, FL SQL ProgrammingCERTIFICATIONS. CompTia A+ Certification |
