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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jackson, MS LINKEDIN LINK AVAILABLE SUMMARYSeasoned professional with 17 years of experience, adept in data management and process enhancement. Proven track record in data validation, quality assurance, and exceeding customer satisfaction goals. Seeking a Data Entry Associate role to leverage administrative and analytical skills for data accuracy and efficiency. WORK EXPERIENCESelf-employedCustomer Service Representative Nov 2022 - Present Utilize data from customer interactions to enhance processes and identify improvement opportunities. Extract and organize data from customer databases to support informed decision-making. Exceed customer satisfaction goals by 15%-30% month-over-month, achieving an average customer service rating of 87%.Insurance Auto AuctionsTitle Clerk Sep 2021 - Aug 2022 Cultivated strong working relationships with customers, sales personnel, and DMV representatives to enhance collaboration and service delivery. Executed administrative responsibilities, including filing, data entry, and phone support, to streamline office operations. Conducted comprehensive data validation and quality assurance checks, ensuring the accuracy and completeness of title records.Elevate K-12Academic Performance Manager Feb 2018 - Jun 2019 Managed academic performance programs to ensure alignment with institutional goals, developing and implementing strategies that significantly improved student outcomes. Analyzed performance data to identify trends and challenges, collaborating with faculty, staff, and students to recommend actionable improvements to enhance the learning environment. Hibbett SportsStore Manager Jul 2004 - Aug 2017 Managed daily store operations, including inventory oversight, staffing, and customer service, to enhance operational efficiency. Developed and implemented sales strategies that consistently exceeded revenue targets. Trained and mentored employees, promoting a culture of teamwork and high performance while ensuring compliance with company policies and safety standards. EDUCATIONGrand Canyon UniversityMaster of Science - MS, Psychology2019Jackson State UniversityBachelor of Science - BS, Chemistry2008CERTIFICATIONSProject Management Certification, gener8tor Skills Accelerator Dec 2022 SKILLSData Analysis Python R Training and Development (HR) Time Management Project Management Team Building Problem Solving Strategic Planning Leadership Communication Skills Computation Data Entry Computer Skills Attention To Detail Interpersonal Skills Communication |
