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Click here or scroll down to respond to this candidateCandidate's Name
Medical Office Manager and travel agency CEOADDRESS KnoxvilleUnited StatesEMAIL EMAIL AVAILABLEPHONE PHONE NUMBER AVAILABLE01 PROFILE Experienced Operations Manager in the medical and travel industries streamlining processes and optimizing efficiency.Skilled in team leadership, progress tracking, appointment scheduling, problem-solving, vendor negotiations.Proven ability to manage licensing paperwork, coordinated virtual Covid testing, Well-versed in utilizing CRM systems for patient business management and training new employees. Adept at collaborating with clients to ensure a seamless itinerary. 02 EMPLOYMENT HISTORYJun 2022 Jul 2024 Operations Manager at Medical Cannabis Outreach Daily operations including recruiting, training and employee hiring and dismissals. Addressed patient and employee issues to ensure a positive patient outcome and employee satisfaction. Developed and implemented streamlined processes that improved operational efficiency. Daily and monthly audits and patient tracking, appointment scheduling utilizing a CRM system. Worked with our providers during virtual clinics, charting and follow up with patients per provider requests. Also managed providers schedule using a CRM. Dec 2018 Jun 2022 Administrative Support at DrMaryMD.com Assisted provider with licensing paperwork for multiple states. Coordinate and facilitate virtual Covid testing for national employers. Organize and oversee Ketamine at-home treatment via tele-med for employer. Maintain daily progress charts and reports for Physician. Ensure HIPAA compliance in all charting and reporting. Coordinated virtual meetings with remote teams, ensuring that all meetings ran on time. Managed the companys social media accounts, using multiple accounts. Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate. Sep 2018 May 2022Dar es Salaam, Tanzania AfricaOwner & CEO at African Bliss Safaris LLC Developed and maintained strong relationships with partners and suppliers, resulting in improved services for clients Worked with local Hotels, shops, businesses, drivers and local government to manage itineraries and keep under budget of the client Created and managed a budget that the client requested Developed and maintained strong relationships with customers resulting in a increase in customer loyalty and satisfaction Managed staff and supervised daily operations, in a fast paced competitive market Analyzed data and identified trends to inform decision-making and improve performance03 EDUCATIONJan 1989 Jun 1991Saint PetersburgPVTILicensed practical nurseGraduated with additional NAPNES certification.04 SKILLS Flexibility andAdaptabilityHard WorkingSelf-motivationMicrosoft Office WordCritical thinking andproblem solvingDecision MakingMicrosoft ExcelAbility to MultitaskFast LearnerComputer SkillsMicrosoft OfficeCustomer ServiceCommunication SkillsAbility to Work in aTeamAbility to Work UnderPressureAdaptabilityLeadershipCommunicationTeam LeadershipPatient ProgressTrackingAppointmentSchedulingProblem-SolvingCRM SystemsHIPAA ComplianceLicensing PaperworkManagementVirtual Covid TestingCoordinationTime ManagementOrganizing |
