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PHONE NUMBER AVAILABLE cEMAIL AVAILABLEObjectiveTo obtain a position that values 30 years of international and domestic purchasing, procurement, distribution, manufacturing logistics management, planning, customer service, call center operations, business development and sales. Fluent in Spanish, French and English with advanced communication skills in Italian and German.SummaryExperienced multi-lingual international business development, logistics and customer service professional. Successfully developed and managed the implementation of private sector corporate operational programs by: (a) assisting US & Canadian businesses in locating and entering international markets, (b) promoting international awareness of US & Canadian manufactured goods & services overseas, (c) assisting private sector companies in dealing with international laws and procedures necessary to enter international markets and (d) over a decade in customer service. Proven leadership skills gained from managing several large multi-million-dollar manufacturing logistics systems.Professional ExperienceUNIVERSITY OF ALABAMA AT BIRMINGHAM (UAB), Birmingham, Alabama 2023 PresentPresently employed as a Guest Services Representative within UAB Health Systems. This position involves assisting patients, their families and visitors who have needs or wants while in the hospital, arranging transportation, registration and serving as a liaison between surgical operations and family members. Additionally, includes communicating with patients and family members in Spanish.US SOCIAL SECURITY ADMINISTRATION, Birmingham, Alabama 2010 2021The United States Social Security Administration is an independent agency of the U.S. federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivor benefits. This position required an initial comprehensive 24-week classroom and hands on training process, with continuous training covering software and process updates. Proficiency required in computer use, customer communications, understanding complex regulations and ability to proactively solve problems.Bi-Lingual (English, Spanish) Customer Service RepresentativeAssisted public by answering a wide variety of inquiries designed to investigate and resolve customer problems.Translation of documents and interpretation of Social Security law.Required direct communication with the public, primarily through telephone, to obtain, clarify and verify information used to make decisions relating to Social Security benefit entitlement.AMEREX, Birmingham, AL 2007 - 2010Manufacturer of fire suppression systems having gross sales of approximately $125,000,000 with international sales in over 100 countries.International & Domestic Customer ServiceReported to VP International Sales. Implemented all aspects of International Customer Service and handled customer service issues for several large domestic accounts i.e., Wal-Mart and John Deere.Processed orders, coordinated sales, manufacturing and delivery schedules with Production Department, assessing logistics performance against target metrics, monitored equipment orders and prepared all domestic and international shipping documents.FARODI, Bogot, Colombia 2005 - 2007Import and Export Department Manager.THE LAKESIDE SCHOOL, Eufaula, AL 2000 - 2005Private college preparatory secondary school.Foreign Language Economics Teacher (Spanish & French)Volunteer Spanish Translation Services, Eufaula, Alabama 2000 2007Served as a volunteer Spanish translator for:. Eufaula Police Department. Federal Bureau of Investigation (FBI). Barbour County Courts. Holy Redeemer Catholic Church, Started Latino Outreach Program. Lakeview HospitalRHONE MARIEUX COLOMBIA, Bogot, Colombia 1994 - 1995French Biotechnology Company.Import & Export Department ManagerDirectly responsible for export logistics for French based pharmaceutical company with manufacturing operations in Colombia.Liaison with corporate office in Paris and the Colombian Ministry of Health.Negotiated and arranged all forms of product procurement, transport logistics including inland & overseas freight.Provided preparation and oversight of all international payment and shipping documentation.Prepared all International Letters of Credit and Certificates of Origin & Insurance.WR GRACE COLOMBIA, Bogot, Colombia 1991 - 1994Premier multi-national specialty chemical and materials company based in US.International Purchasing & Logistics ManagerReported to President of the Company.Prepared all international payment & shipping documentation.Member of Senior Management Team overseeing product development, raw material procurement, packaging, marketing & sales.Prepared detailed technical bid proposals.Established product pricing strategies conforming to corporate profit targets.LAVALIN INTERNATIONAL, INC., Bogot, Colombia 1986 - 1991 Leading global engineering and construction group.Assistant Vice PresidentPrepared and compiled pre-engineering feasibility studies and design/build development proposals on a variety of large governmental infrastructure projects throughout Latin America and the Caribbean.Developed high skill level in international import & export trade programs.EducationB.S., International Business, Universidad de Bogot, Bogot, ColombiaComputer SkillsAdvanced: MS Office, MS Excel, forecasting and proprietary software. |
