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Click here or scroll down to respond to this candidateCandidate's Name
Calumet City, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveExperienced CNA with 12 years of experience working in a healthcare setting. I am seeking a position with a company that will allow me the opportunity to grow professionally, learn new skills, and utilize the skills I already have for the betterment of the company. I am naturally a nurturer and enjoy bringing positivity to assisting patients with any of their needs. I am able to work in fast paced environments while still providing great customer service and remaining calm in tough situations. Skills Customer Service Compassionate and Caring Microsoft Office Proficient Time Management Multi-Tasking Cleaning & Sanitation CPR Certified EPIC System/Transcribing orders-Epic super user CPI Trained Basic Food Safety Strong Work Ethic Patient Focused Care Team Player/ Team Lead Attentive to detail Accurate DocumentationExperienceIngalls Memorial-Flossmoor Physical Therapy Department (Registration/Insurance Verification) 6/12/2023-(Current)Authorize and verify patients insurance by calling the insurance companies or by using different portals such as availity . Assist patients with scheduling appointments in person and over the phone for physical therapy and also transcribe doctors order along with verifying the patient's insurance Ingalls Memorial (University of Chicago - Central Scheduling 11/7/2022-6/9/2023 Scheduling patients in a call center setting for specialty procedures, transcribing orders within the epic system for example MRI, CT, Mammograms and EmgPHYSICAL THERAPY ASSISTANT ADVOCATE AURORA HEALTH TRINITY HOSPITAL 05/3/2022-11/2022 Assist the therapist with activities while engaging with the patient. Also assisting with the front desk taking calls and returning calls from messages that were left on the office voicemail. Any calls received schedule appointments in epicCALL CENTER REPRESENTATIVE NICOR GAS COMPANY 09/2021-05/2022 Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems, setting up payment plans, and accepting payments. Followed up with 10+ customers each week to verify that they were satisfied with their service. Deescalated customer relation issues in a gracious manner and in accordance with company policies. Responsible for processing service order for connection or deactivation, down power lines, tree trimming request, billing inquiries, and initiating call transfers. PATIENT INTAKE REPRESENTATIVE ADVOCATE MEDICAL GROUP 04/2019-09/2021 Enroll new patients and obtain all information required for patient enrollment and existing patients. Verified and filed patients insurance, review their chart to see if they meet medical criteria, initiate authorizations, and PCP referrals. Provided customer service by answering phones, assisting patients, and answering questions by guests. Directed patient flow during practice hours, minimizing patient wait time. CNA ADVOCATE HEALTH 09/2013-04/2019 Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Assisted residents each shift with hygiene, including showering, oral care, and daily stretching to minimize rashes, sores, soiling, and swelling. Worked on a children's unit assisting with taking vitals every 4 hours for nurses, transporting patients to and from tests and procedures. Responded to 16+ patient calls per shift in a timely and efficient manner to determine their need and provide care. Transferred patients using Gait Belts, Hoyer Lifts, and Easy Stands as needed to ensure patients safety and comfort. Established rapport with team members, residents, and families. DIETARY ADVOCATE SOUTH SUBURBAN HOSPITAL 09/2010-09/2013 Prepared meals/snacks as assigned by supervisor according to planned menus, residents request, and sanitary directives. Load and distribute food trays and carts to residents in the dining room areas or their room if preferred. I also collected trays after meals and made note of the patient's consumption. Received and organized food and supplies. I made sure all products were labeled and dated according to guidelines. Recorded temperatures of all meals and keeping inventory of all personal protective equipment. Maintained cleanliness of the kitchen and kitchen equipment used by working as a team to complete the daily and weekly cleaning schedule.EducationPRAIRIE STATE COLLEGE 08/2005-05/2007 CHICAGO HEIGHTS, IL HILLCREST HIGH SCHOOL GRADUATED MAY 2005 COUNTRY CLUB HILLS, IL |
