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Title Customer Service Warehouse Associate
Target Location US-IN-Indianapolis
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECurrent Address:Street Address  Elmead Court, #2001Greenwood, Indianapolis Street Address
Work ExperiencePlumbers Supply Company, Indianapolis, INFront Counter Sales Feb. 2022-PresentGreeted and assisted customers in selecting plumbing products and supplies, providing knowledgeable advice and solutionsProcessed sales transactions efficiently using Profit21, ensuring accuracy and excellent customer serviceManaged customer inquiries and resolved issues, maintaining a high level of customer satisfactionDemonstrated extensive knowledge of plumbing products, parts, and their applications to assist customers effectivelyOffered personalized product recommendations based on customers specific needs and project requirementsCollaborated with team members to achieve sales targets and improve overall store performanceWarehouse Associate Oct. 2018- Jan. 2022Managed inventory levels for plumbing supplies, including receiving stocking, and organizing productUtilized warehouse management system Latitude (RF-gun) to track inventory and product orders efficientlyPicked and packed orders accurately, ensuring timely and correct shipment of plumbing products to customersEnsured warehouse was clean safe, and compliant with safety regulationsOperated forklifts, pallet jacks and other warehouse equipment safely and efficientlyCollaborated with sales and customer service teams to ensure accurate and timely order fulfillmentTrained new warehouse staff on company procedures, safety protocols and inventory systemsBOBST/ Neovia Logistics, Indianapolis, INInbound/ Outbound Quality - Team Lead Nov. 2017- Aug, 2018Assist in planning and implementing warehouse set up to begin logistics for BOBSTOversee and motivate team of warehouse associates to satisfy immediate and planned ordersCommunicate with customers for immediate orders during and after work hoursProvide leadership and mentored eight employees for new start upGain experience on new SAP system at the supervisor levelBuilt standardized work instructions for warehouse associates to follow for best practices at new facilityHarley Davidson Products/ Neovia Logistics, Indianapolis, INInbound - Team Lead Aug. 2015 - Nov. 2017Provided leadership and oversee the workflow for up to 20 employeesMonitored daily workloads and manage production to ensure shipments are completed in a timely mannerProvided training of new and current employees on production processesCoordinated with management and employees toward production improvementsObserved and listened to employee concerns on how to improve inefficiencies in the inbound departmentQuality Specialist June 2015 - July 2015Utilized problem solving skills to locate missing products and efficiently moved products to outbound pickersResponsible for moving damaged boxes to Warehouse Damage location for repackagingProvided ideas on how to improve quality and continuously improve processesMaterial Handler April 2012 - May 2015Responsible for movement of Harley Davidson parts and merchandise utilizing a sit down forklift, reach truck, turret truck, order picker, and walkie rider throughout the distribution centerUtilized SAP and mathematical skills daily and trained employees on this softwareProvided back-up to the Quality Specialist position gaining experience with Citrix, the PO variance report, creating manual ASNs, and interacting with multiple departmentsTraveled to the Jeffersonville and Ohio Neovia warehouses to assist in the inbound start up at these facilitiesAtlas Logistics, Shelbyville, INOperator Feb. 2012 - April 2012Picked bulk grocery items for delivery to KrogerOperated a talk-man while pickingUtilized Walkie-RiderAerotek/Dicks Sporting Goods Distribution Center, Plainfield, INOperator Sept 2011 - Jan. 2012Operated handheld computer systemsT-stacked skids for distributionHandled packages of 50+ lbs.Meet/Exceed productivity standardFedEx, Indianapolis, INOperator Sept. 2010 - Sept. 2011Assisted team lead in shipping out merchandise held by U.S. customsPackage handler (sort handler, responsible for hazardous materials and noncons) handled packages of 50+ lbs.Sorted and scaned packaging to hold over night or longer for the U.S. border patrolEducationIvey Tech Community College, Indianapolis, INAttended and took courses related to Business AdministrationSouthport High School, Indianapolis, IN 2003 - 2007Diploma: Core 40

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