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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Highland, Indiana Street Address
SUMMARYBilingual customer service professional fluent in English & Spanish with 3+ years of experience in a high-volume call center environment. Handled 150+ inbound & outbound calls and operated multiple chat sessions to assist in client inquiries/issues on a daily basis. Key characteristics include positive attitude, accommodating, organized, detail oriented, & problem solving.PROFESSIONAL EXPERIENCEHomewood-Flossmoor Soccer Club Homewood, ilIndependent Contractor Jan 2020 PresentAdminister and track attendance for over 80+ players/athletes during an 11-week Skills & Training ProgramEstablish proper dimensions and layouts for Homewood-Flossmoor soccer fields to meet IFAB standardsAssistt in the installations and uninstallations of goal netsOperate dry line striping machines to paint and stripe soccer fields, also according to IFAB requirementsW5 Golf Flossmoor, ilReservation Agent May 2016 June 2019Handled 150+ customer inbound/outbound calls and chats per day providing services for over 600 golf courses across the U.S, & CanadaInteracted with golfers, and golf shop employees on a daily basis to assess their needs and resolve issues in a timely mannerBooked and managed golf club tee times/tee sheet daily, always ensuring accuracy and completeness of necessary information such as golfer email & phone numberAssisted in credit card disputes, weather related delays/updates, cancellations, prepaid bookingsSKILLSFluent in English and SpanishComputer ProficiencyData EntryKeyboard Skills (55 WPM)Customer CommunicationsOrganizational SkillsEDUCATIONPrairie State College August 2015
Associate of Science Dental Hygiene Program Candidate GPA: 3.80/4.00Achievements: Dean's List Honoree |
