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Candidate's Name
West Bloomfield Township, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeHenry Ford Health-West Bloomfield Township, MIMay 2024 to PresentResponsible for incoming/outgoing calls. Scheduling patients for CT Scans, Ultrasounds, Bone Density, and Mammograms. Verification of correct and updated insurance information, telephone numbers and address. Placing all information/Demographics using the EPIC system. Front Desk ReceptionistMarvin and Betty Danto Health Care Center-West Bloomfield Township, MI March 2024 to May 2024Answered incoming calls, transfer to requested department. Greeting visitors and family members Directed EMS to proper location with patient that's arriving to facility. Security ReceptionistSecuritas Security Services USA, Inc-Dearborn, MINovember 2005 to December 2023Duties include working on Avaya phone system/switchboard. Answering incoming calls, transferring calls to proper party requested. Accepting incoming packages from vendors, greet and direct visitors to proper location, monitor cctv and simplex alarm panel. Log all entries of daily work performed in activity log book, perform daily rounds observing any unusual activity. EducationHigh school diplomaOsborn High School - Detroit, MIAugust 1983 to June 1987Osborn High SchoolSkills Front Office Reception Front Desk CCTV Clerical Experience Security Typing Surveillance Phone Etiquette Office experience Microsoft Office Time management HIPAA Epic Insurance verificationCertifications and LicensesFirst Aid CertificationFebruary 2024 to February 2026Heartsaver First Aid CPR AED